The Law of the Iterated Logarithm for Extreme Waiting Time in Multiphase Queueing Systems

The objective of this research in the queueing theory is the law of the iterated logarithm (LIL) under the conditions of heavy traffic in multiphase queueing systems (MQS). In this paper, the LIL is proved for the extreme values of some important probabilistic characteristics of the MQS, namely, maxima and minima of the summary waiting time of a customer, and maxima and minima of the waiting time of a customer.     

Comments on the editorial "On quality of a measurement result"

A recent editorial reviewed several definitions of quality. The limitations of these definitions are discussed here, with a simple suggestion to define quality as meeting a specified error rate whereby the required elements for an error rate are listed. Papers published in this section do not necessarily reflect the opinion of the Editors, the Editorial Board and the Publisher.     

美容院顾客满意度影响因素的实证分析

本文通过对国内外美容行业现状的分析,以长沙市美容院顾客满意度的问卷调查结果为依据,利用统计研究的方法进行分析,得出了几个影响顾客满意度的关键因素,指出美容院行业在产品和销售服务等方面存在多种管理经营缺陷。     

Polynomial time approximation schemes for dense instances of minimum constraint satisfaction

It is known that large fragments of the class of dense Minimum Constraint Satisfaction (MIN‐CSP) problems do not have polynomial time approximation schemes (PTASs) contrary to their Maximum Constraint Satisfaction analogs. In this paper we prove, somewhat surprisingly, that the minimum satisfaction of dense instances of kSAT ‐formulas, and linear equations mod 2, Ek‐LIN2, do have PTASs for any k. The MIN‐Ek‐LIN2 problems are equivalent to the k‐ary versions of the Nearest Codeword problem, the problem which is known to be exceedingly hard to approximate on general instances. The method of solution of the above problems depends on the development of a new density sampling technique for k‐uniform hypergraphs which could be of independent interest. © 2003 Wiley Periodicals, Inc. Random Struct. Alg., 23: 73–91, 2003     

夏普里值在顾客满意度测评中的应用研究

利用夏普里值来识别导致顾客不满意的质量属性.因为夏普里值差异很小的质量属性具有高度的相关性,所以可以把具有相同或者类似的夏普里值的质量属性划分为同类属性,从而能够识别导致顾客不满意的质量属性.算例进一步验证该方法的可行性和正确性.     

产品消费情绪与购后行为关系的实证研究

消费情绪对购后行为有重要的作用,在产品消费中,以往研究主要针对产品属性和商店环境引发的消费情绪与满意的关系,本文作者在文献回顾的基础上,对由广告、消费促进和公共关系等其他营销者可控因素引发的消费情绪与购后行为的关系进行了定量研究,结果表明:由这些因素引发的消费情绪对满意有直接影响,并通过满意间接影响重购意向;对口传行为既有直接影响,也有间接影响,作者最后提出了本研究对管理实践的启示,研究的局限之处及未来的研究方向.     

变动供给下的多物品拍卖

变动供给下的多物品拍卖是在线拍卖的形式之一，但对这一问题的相关研究未能真正地解决销售商如何确定待拍商品的数量和价格问题。本就变动供给下的多物品拍卖问题，建立了一个新的决策分析模型，与已有的模型相比，它不仅能同时确定待售商品的数量与价格，而且能有效地避免替代性商品间的外部性损失，为销售商的决策提供参考。     

Single line queue with recurrent repeated demands

We analyze a model queueing system in which customers cannot be in continuous contact with the server, but must call in to request service. If the server is free, the customer enters service immediately, but if the server is occupied, the unsatisfied customer must break contact and reapply for service later. There are two types of customer present who may reapply. First transit customers who arrive from outside according to a Poisson process and if they find the server busy they join a source of unsatisfied customers, called the orbit, who according to an exponential distribution reapply for service till they find the server free and leave the system on completion of service. Secondly there are a number of recurrent customers present who reapply for service according to a different exponential distribution and immediately go back in to the orbit after each completion of service. We assume a general service time distribution and calculate several characterstic quantities of the system for both the constant rate of reapplying for service and for the case when customers are discouraged and reduce their rate of demand as more customers join the orbit.     

Optimization of maintenance policy under warranty length‐based demand with consideration of both manufacturer and buyer satisfaction

This study proposes a model to optimize postsale services consisting of four factors: (a) the basic warranty length, (b) the extended warranty length, (c) the preventive maintenance level, and (d) the preventive maintenance interval. Furthermore, consumer demand for the product and extended warranty are considered as functions of the length of the basic warranty and extended warranty periods, respectively. Because buyer dissatisfaction with a product can lead to the loss of potential buyers and the switch of current customers to the competitors, both manufacturer and buyer satisfaction are considered in the model. Three comparative studies are done for showing the effectiveness of the model. The first one compares the results of simultaneous optimization from the two perspectives of manufacture and customer with the single‐objective optimization results from each of the mentioned viewpoints. The second comparison studies the provision of extended warranty contract in the proposed model, and the third comparison investigates the effect of preventive maintenance actions on the results of the model.     

可再生能源系统的不确定性优化模型及求解

结合新提出的满意度方法和混合整数规划方法,给出了多态不确定性环境下可再生能源规划模型.该模型综合描述了多地区、多时期、多品种、多部门之间的可再生能源管理系统的复杂性、系统性、动态性和不确定性.最后的实例求解结果说明该模型能很好地反映能源安全性、系统可靠性与系统成本之间的关系,并能给出不同系统违反水平下的能源配置方式及增容计划,为决策者提供决策参考.