Analysis of the impact of price-sensitivity factors on the returns policy in coordinating supply chain

This paper analyzes the impact of price-sensitivity factors on characteristics of returns policy contracts in a single-period product supply chain. The contract considers stochastic and price-dependent demand. We present an analytical model and then use numerical methods with the Stackelberg game to identify the contract properties. We numerically show that a returns policy indeed improves supply chain performance. However, the benefits earned from the returns policy, under price-sensitive and variable demand, are different for different supply chain partners. First, when price-sensitivity is high, profit of the manufacturer decreases with increase in demand variability. Second, when price-sensitivity is sufficiently high and demand variability increases, the manufacturer has to surrender part of the profits to the retailer, in order to continue sales. However, even after surrendering part of the profits to the retailer, the manufacturer still earns profits that are higher than those available in a wholesale price contract. Last, from the perspective of division of channel profits, the retailer is always worse off in case of returns policies than in a wholesale price contract. Therefore, to apply this form of incentive in practice, managements should consider the impact of price-sensitivity on the returns policy and its performance.     

Channel incentives in sharing new product demand information and robust contracts

Demand for a new product is often highly uncertain. As the developer of a new product, the manufacturer may reduce the uncertainty of the product’s demand through observing progress in his product development process or receiving demand signals directly from customers. This paper first shows that a centralized channel always benefits from improved demand information. Yet, to realize this benefit in a decentralized manufacturer–retailer channel, the manufacturer needs to disclose his private demand information to the retailer. We show that the manufacturer’s incentive to share his improved demand information depends on the supply contract signed with the retailer. Furthermore, mandating the manufacturer to disclose his improved demand information can actually reduce the total channel profit. We provide managerial insights by analyzing three widely used contract forms. We investigate whether these contracts are robust under an unanticipated demand information update observed by the manufacturer. We show that the quantity flexibility contract with a high return rate is not robust. The buyback contract, however, is robust and always achieves information sharing while preserving channel performance.     

The impact of customer returns on supply chain decisions under various channel interactions

We examine a supply chain in which a manufacturer supplies a single product to a retailer who faces two forms of customer returns. We compare the impact of these two forms of customer returns on the decisions and profits of the manufacturer and the retailer under various types of channel interaction: Manufacturer Stackelberg (MS), Vertical Nash (VN), and Retailer Stackelberg (RS). We find that when the level of customer returns that are proportional to quantity sold is extremely high, the retailer prefers the MS rather than the RS channel interaction. We also examine the impact of the asymmetric customer returns information on the decisions of the manufacturer and the retailer and on profits under MS and VN channel interactions. We show that in the MS case, the retailer can decide whether or not to share customer returns information with its manufacturer without knowing the manufacturer’s estimates of customer returns and in the VN case, both the retailer and the manufacturer can decide whether or not to share/acquire the information based on observation of the other’s behavior. The issues of sharing this information are also discussed.     

The impact of sharing customer returns information in a supply chain with and without a buyback policy

In this paper, we examine a single period problem in a supply chain in which a Stackelberg manufacturer supplies a product to a retailer who faces customer returns and demand uncertainty. We show that the manufacturer incurs a significant profit loss with and without a buyback policy if it fails to account for customer returns in the wholesale price decision. Under the assumption that the retailer is better informed than the manufacturer on customer returns information, we show that without a buyback policy, the retailer prefers not to share if the manufacturer overestimates while it prefers to share customer returns information if the manufacturer underestimates this information. If the manufacturer offers a buyback policy, we have the opposite results. We also discuss incentives to share the customer returns information and some of the issues that are raised in sharing this information.     

Cooperative Advertising in a Marketing Channel

This paper examines dynamic advertising and promotion strategies in a marketing channel where the retailer promotes the manufacturer product and the manufacturer spends on advertising to build a stock of goodwill. We assume that sales depend on goodwill and promotion activities and that there are decreasing marginal returns to goodwill. Two scenarios are studied. First, the manufacturer and retailer determine noncooperatively their respective strategies. Second, the game is played à la Stackelberg with the manufacturer as the leader who supports partially the cost of the promotion activities of the retailer. In both cases, stationary Markovian strategies are characterized. These scenarios are examined also in the absence of decreasing marginal effect of goodwill on sales. The results show that, whether or not the goodwill stock has a decreasing marginal effect on sales, the cooperative advertising program is a coordinating mechanism in the marketing channel, i.e., both players receive higher payoffs.     

Pricing/inventory decisions and profit shares in a non-integrated marketing channel for a single-period product

We consider the situation in which the manufacturer of a single-period product first sets the unit wholesale price and then the retailer responds with an order size. We present mostly analytical results on the effects of the problem's environmental parameters (such as shortage cost and demand uncertainty) on the optimal decisions (ie, the unit wholesale price and retailer's order size) and on the expected profits of the manufacturer and of the retailer. Some of these effects are counter-intuitive and/or contradict related results published recently for similar models. The most important finding is that demand uncertainty is always harmful to the manufacturer but is very often beneficial to the retailer. This means that when the manufacturer can set the wholesale price, the manufacturer should be much more supportive (or even aggressive) than previously advised towards activities such as market surveys and ‘Quick Response’ that reduce the retailer's market uncertainty; in contrast, the retailer need not be as enthusiastic about these activities.     

Consumer returns reduction and information revelation mechanism for a supply chain

In this paper, we develop two revelation mechanism models of a supply chain consisting of one manufacturer and one retailer under asymmetric information, where the retailer provides store assistance (SA) to reduce consumer returns rate and increase demand. Under full information, we find that a higher returns rate or returns handling cost increases the SA level if the market scale is sufficiently high. In the demand information asymmetry model, we find that: (i) the low-type retailer (facing a low demand) has no incentive to distort demand information while the high-type retailer may report wrong information; (ii) the manufacturer would like to design a menu of wholesale price-order quantity contract to induce truthful demand information and the manufacturer pays an information rent to the high-type retailer if the returns rate or returns handling cost for the retailer is sufficiently low; (iii) asymmetry of information does not change the monotonicity of the unit wholesale price in the retailer’s type, and information asymmetry decreases the retail price but increases the SA level. Unlike the demand information asymmetry model, a higher retailer’s returns handling cost expands the effects of information asymmetry on the retail price and the SA level, and using revelation mechanism decreases the channel profit if the retailer’s returns handling cost is sufficiently high under the returns rate information asymmetry model.     

The impacts of the full returns policy on a supply chain with information asymmetry

In contrast to the existing return policies literature assuming that information is symmetrical between the manufacturer and the retailer, we study the full returns policy’s impact on supply chains with information asymmetry. We first study the case that the base level of the demand follows a discrete distribution with two states. We find that the retailer benefits from the full returns policy in all circumstances, while the manufacturer and the supply chain are better off under some conditions. We then consider the situation in which the base level of the demand is a type of AR(1) process.     

Coordinating a decentralized supply chain with customer returns and price-dependent stochastic demand using a buyback policy

We investigate a decentralized supply chain that consists of a manufacturer and a retailer where the retailer simultaneously determines the retail price and order quantity while experiencing customer returns and price dependent stochastic demand. We propose an agreement between the manufacturer and the retailer that includes two buyback prices, one for unsold inventory and a second for customer returns, and show that this type of easy-to-implement agreement can achieve perfect supply chain coordination and be a win-win for both manufacturer and retailer when a complementary profit-sharing agreement is included.     

Pareto analysis of supply chain contracts under satisficing objectives

Supply chain coordination has become critical to firms as increased pressure is placed on them to improve performance. We evaluate the performance of Push, Pull, and Advance-purchase discount (APD) contracts in a manufacturer-retailer supply chain where one or both firms have a satisficing objective of maximizing the probability of achieving a target profit. We identify the resulting operational modes of the supply chain and potential conflicts over the preferred contracts under the Push, Pull, and APD contracts. When both firms are satisficing, conflict over the preferred contract arises when the manufacturer has an ambitious profit target or the retailer has a low profit target. We show that the Push contract can result in a large decrease in the expected profit of a risk-neutral manufacturer when the retailer maximizes the probability of achieving her maximum expected profit. We find that a modified buy-back and profit guarantee contracts can provide significant Pareto improvement over Push or APD contracts when the manufacturer is risk-neutral and the retailer is satisficing, while revenue-sharing contracts cannot. In contrast, revenue sharing and modified buy-back contracts are Pareto dominant under certain conditions when the manufacturer is satisficing and the retailer is risk-neutral.     

多渠道供应链中的跨渠道退货服务策略研究

考虑在一个多渠道供应链结构中,零售商同时拥有实体店和网店,制造商开设直营网店且通过双渠道零售商销售产品。考虑消费者的无产品质量退货现象,研究了双渠道零售商为消费者提供跨渠道退货服务的多渠道整合问题。揭示了零售商愿意提供跨渠道退货服务的条件,探讨了跨渠道退货服务策略对市场均衡的影响,并且构建了制造商和零售商之间基于横向合作处理消费者退货的供应链机制,以改善双方的利润。     

奖惩机制下零售商信息分享对闭环供应链的影响研究

研究奖惩机制下零售商的信息分享策略以及对闭环供应链的影响,建立了由制造商和零售商以及消费者组成的闭环供应链,其中制造商负责回收废旧产品并进行再制造。分别研究了集中式决策的情形和分散式决策下零售商信息分享和不分享的情形。研究发现,若政府在社会总福利目标中不考虑奖惩成本且回收难度较小时,零售商信息分享使社会总福利提高,反之,导致社会总福利降低;零售商信息分享总会使消费者剩余的期望值降低,但能够提高废旧产品的回收率。最后,针对零售商信息分享引起社会福利提高的情况设计了回收责任分担契约激励零售商分享信息。关键词:信息分享;奖惩机制;闭环供应链;社会福利;消费者剩余     

Dynamic Slotting and Pricing Decisions in a Durable Product Supply Chain

We consider a supply chain in which a manufacturer sells an innovative durable product to an independent retailer over its life cycle. We assume that the product demand follows a Bass-type diffusion process and that it is determined by the market influences, retail price of the product, and shelf space allocated to it. We consider the following retailer profit optimization strategies: (i) the myopic strategy of maximizing the current-period profit and (ii) the far-sighted strategy of maximizing the life-cycle profit. We characterize the optimal dynamic shelf-space allocation and retail pricing policies for the retailer and wholesale pricing policies for the manufacturer. We compute also these policies numerically. Surprisingly, we find that the manufacturer, and sometimes even the retailer, is better off with a myopic retailer strategy in some cases.     

考虑捆绑销售的多产品供应链定价策略

以一个制造商向一个零售商同时销售两种互补产品的二级供应链为研究对象,研究了制造商、零售商分别采用不同捆绑策略下的供应链定价博弈问题,并对四种定价模型(分开—分开,分开—捆绑,捆绑—分开,捆绑—捆绑)进行比较分析,探讨了产品互补程度、边际利润水平与供应链利润、最优捆绑策略的关系。研究结果表明,对领导者制造商而言,采取分开定价是占优决策;对于追随者零售商而言,是否采取捆绑定价取决于产品互补程度与产品边际利润水平比值,当产品互补程度变大或者边际利润比值降低时,零售商的最优策略由捆绑策略向分开定价策略转变。     

Real-time order tracking for supply systems with multiple transportation stages

This paper presents a stochastic model that evaluates the value of real-time shipment tracking information for supply systems that consist of a retailer, a manufacturer, and multiple stages of transportation. The retailer aggregates demand for a single product from end customers and places orders on the manufacturer. Orders received by the manufacturer may take several time periods before they are fulfilled. Shipments dispatched by the manufacturer move through multiple stages before they reach the retailer, where each stage represents a physical location or a step in the replenishment process. The lead time for a new order depends on the number of unshipped orders at the manufacturer’s site and the number and location of all shipments in transportation. The analytic model uses real-time information on the number of orders unfulfilled at the manufacturer’s site, as well as the location of shipments to the retailer, to determine the ordering policy that minimizes the long-run average cost for the retailer. It is shown that the long-run average cost is lower with real-time tracking information, and that the cost savings are substantial for a number of situations. The model also provides some guidelines for operating this supply system under various scenarios. Numerical examples demonstrate that when there is a lack of information it is better for the retailer to order every time period, but with full information on the status in the supply system it is not always necessary for the retailer to order every time period to lower the long-run average cost.     

Supply chain coordination through integration of innovation effort and advertising support

This study integrates firms’ innovation and advertising decisions in a two-echelon supply chain, where a monopoly manufacturer sells products to ultimate consumers through an autonomous retailer. Considering that both innovation and advertising contribute to the product demand, we first investigate the optimal equilibriums of channel members under two different game structures: the non-cooperative and cooperative. In the non-cooperative structure, the manufacturer controls the innovation effort and wholesale price while the retailer controls the advertising rate and retail pricing. In the cooperative structure, the manufacturer agrees to share part of retailer’s advertising expenditure. We find that both the optimal operation and marketing decisions are sensitive to effects of innovation and advertising on demand as well as the manufacturer’s cost reduction coefficient due to innovation. Further, we find that the manufacturer always prefers cooperation. Meanwhile, only when the firms’ investments significantly contribute to the market mechanism, does the retailer have incentive to implement a cooperative program. In addition, we further propose a new two-way subsidy policy to coordinate channel members’ business functions.     

An integrated product returns model with logistics and marketing coordination

We develop an integrated approach for analyzing logistics and marketing decisions within the context of designing an optimal returns system for a retailer servicing two distinct market segments. At the operational level, we show that the optimal refund price is not unique. Moreover, it is such that if both market segments return a purchased product, then neither segment will receive a full money-back refund; and it is such that if one or both segments do not return a purchased product, then a refund premium over the purchase price is possible, but the refund premium will not be enough to offset a customer's total net cost of purchase and return. We also show that any improvement to the returns system that results in increased logistical efficiency or marketing effectiveness will be accompanied by an increase in the selling price of the product. At the strategic level, we show that if the retailer does not coordinate its logistics and marketing efforts to improve the overall returns system, then it will tend to over-invest in one of the functions and under-invest in the other. Finally, we illustrate how our model can be generalized to the case in which a customer's ex post valuation of the product falls along a continuum.     

Retail competition and cooperative advertising

We consider a cooperative advertising channel consisting of a manufacturer selling its product through a retailer in competition with another independent retailer. The manufacturer subsidizes its retailer’s advertising only when a certain threshold is positive. Moreover, the manufacturer’s support for its retailer is higher under competition than in its absence.     

An integrated inventory model for a deteriorating item with allowable shortages and credit linked wholesale price

This study proposes a single manufacturer, single retailer integrated inventory model that includes deterioration and shortages in the retailer’s inventory. The manufacturer’s production process is assumed to be imperfect as it produces a certain percentage of defective items. The retailer performs a 100  % screening process immediately on receiving a lot from the manufacturer and returns the detected defective items to the manufacturer in the next delivery. The manufacturer disposes the defective items and incurs a disposal cost. To increase sales, (s)he offers a trade credit to the retailer. The retailer’s wholesale price varies linearly with the credit period. The objective is to determine the optimal replenishment cycle time, the time of running out of stock, the length of the credit period and the number of lots from the manufacturer to the retailer so as to maximize the total profit of the integrated system. A solution algorithm is designed and illustrated through numerical examples. Furthermore, a sensitivity analysis is carried out to study the influence of the model-parameters on the optimal solution.     

Make-or-buy service capacity decision in a supply chain providing after-sales service

We consider a supply chain comprising a manufacturer and a retailer. The manufacturer supplies a product to the retailer, while the retailer sells the product bundled with after-sales service to consumers in a fully competitive market. The sales volume is affected by the retailer’s service-level commitment. The retailer can build service capacity in-house at a deterministic price before service demand is realized, or buy the service from an outsourcing market at an uncertain price after service demand realization. We find that the outsourcing market encourages the retailer to make a higher level of service commitment, while prompting the manufacturer to reduce the wholesale price, resulting in more demand realization. We analyze how the expected cost of the service in the outsourcing market and the retailer’s risk attitude affect the decisions of both parties. We derive the conditions under which the retailer is willing to build service capacity in-house and under which it will buy the service from the outsourcing market. Moreover, we find that the manufacturer’s sharing with the retailer the cost to build service capacity improves the profits of both parties.