Continuity of the M/G/c queue

Consider an M/G/c queue with homogeneous servers and service time distribution F. It is shown that an approximation of the service time distribution F by stochastically smaller distributions, say F _n , leads to an approximation of the stationary distribution π of the original M/G/c queue by the stationary distributions π _n of the M/G/c queues with service time distributions F _n . Here all approximations are in weak convergence. The argument is based on a representation of M/G/c queues in terms of piecewise deterministic Markov processes as well as some coupling methods.      

Analysis of customers’ impatience in queues with server vacations

Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already experienced at a queue, or a long wait anticipated by a customer upon arrival. In this paper we consider systems with servers vacations where customers’ impatience is due to an absentee of servers upon arrival. Such a model, representing frequent behavior by waiting customers in service systems, has never been treated before in the literature. We present a comprehensive analysis of the single-server, M/M/1 and M/G/1 queues, as well as of the multi-server M/M/c queue, for both the multiple and the single-vacation cases, and obtain various closed-form results. In particular, we show that the proportion of customer abandonments under the single-vacation regime is smaller than that under the multiple-vacation discipline. This work was supported by the Euro-Ngi network of excellence.     

Symmetric queues served in cyclic order

Consider a symmetrical system of n queues served in cyclic order by a single server. It is shown that the stationary number of customers in the system is distributed as the sum of three independent random variables, one being the stationary number of customers in a standard M/G/1 queue. This fact is used to establish an upper bound for the mean waiting time for the case where at most k customers are served at each queue per visit by the server. This approach is also used to rederive the mean waiting times for the cases of exhaustive service, gated service, and serve at most one customer at each queue per visit by the server.     

The infinite server queue and heuristic approximations to the multi-server queue with and without retrials

In this paper, properties of the time-dependent state probabilities of theM _t /G/∞ queue, when the queue is assumed to start empty are studied. Those results are compared with corresponding time-dependent results for theM/M/1 queue. Approximation to the time-dependent state probabilities of theM/G/m/m queue by means of the corresponding time-dependent state probabilities of theM/G/∞ queue are discussed. Through a decomposition formula it is shown that the main performance characteristics of the ergodicM/M/m/m+d queue are sums of the corresponding random variables for the ergodicM/M/m/m andM/M/1/1+(d−1) queues, respectively, weighted by the 3-rd Erlang formula (stationary probability of waiting or being lost for theM/M/m/m+d queue). Successful exact and approximation extensions of this kind of decomposition formula to theM/M/m/m+d queue with retrials are presented.     

TheM/G/1 queue with processor sharing and its relation to a feedback queue

The central model of this paper is anM/M/1 queue with a general probabilistic feedback mechanism. When a customer completes his ith service, he departs from the system with probability 1–p(i) and he cycles back with probabilityp(i). The mean service time of each customer is the same for each cycle. We determine the joint distribution of the successive sojourn times of a tagged customer at his loops through the system. Subsequently we let the mean service time at each loop shrink to zero and the feedback probabilities approach one in such a way that the mean total required service time remains constant. The behaviour of the feedback queue then approaches that of anM/G/1 processor sharing queue, different choices of the feedback probabilities leading to different service time distributions in the processor sharing model. This is exploited to analyse the sojourn time distribution in theM/G/1 queue with processor sharing.Some variants are also considered, viz., anM/M/1 feedback queue with additional customers who are always present, and anM/G/1 processor sharing queue with feedback.     

A consistent diffusion approximation for finite-capacity multiserver queues

A diffusion approximation is developed for general multiserver queues with finite waiting spaces, which are typical models of manufacturing systems as well as computer and communication systems. The model is the standard GI/G/s/s + r queue with s identical servers in parallel, r extra waiting spaces, and the first-come, first-served discipline. The main focus is on the steady-state distribution of the number of customers in the system. The process of the number of customers is approximated by a time-homogeneous diffusion process on a closed interval in the nonnegative real line. A conservation law plus some heuristics standing on solid theoretical ground generate approximation formulas for the steady-state distribution and other congestion measures. These formulas are consistent with the exact results for the M/G/s/s and M/M/s/s + r queues. The accuracy of approximations for principal congestion measures are numerically examined for some particular cases.     

Corrected asymptotics for a multi-server queue in the Halfin-Whitt regime

To investigate the quality of heavy-traffic approximations for queues with many servers, we consider the steady-state number of waiting customers in an M/D/s queue as s→∞. In the Halfin-Whitt regime, it is well known that this random variable converges to the supremum of a Gaussian random walk. This paper develops methods that yield more accurate results in terms of series expansions and inequalities for the probability of an empty queue, and the mean and variance of the queue length distribution. This quantifies the relationship between the limiting system and the queue with a small or moderate number of servers. The main idea is to view the M/D/s queue through the prism of the Gaussian random walk: as for the standard Gaussian random walk, we provide scalable series expansions involving terms that include the Riemann zeta function.      

M/G/1/K queues withN-policy and setup times

A steady-state analysis is given for M/G/1/K queues with combinedN-policy and setup times before service periods. The queue length distributions and the mean waiting times are obtained for the exhaustive service system, the gated service system, the E-limited service system, and the G-limited service system. Numerical examples are also provided.     

On inference concerning time-dependent queue performance: The M/G/1 example

This paper proposes easily-computed approximations to the finite-time expected waiting time for anM/G/1 system starting from an empty state. Both unsaturated (ρ<1) and saturated (ρ>1) conditions are considered. Numerical evidence is presented to indicate that the quality of the approximations is usefully good, especially when ease of computation is an issue. Further, the methodology is adapted to assess expected waiting time when inference must be made from a random sample of service times, and the decision is made to do so nonparametrically, i.e., without fitting a specific function. The results appear reasonable and potentially useful, and are not burdensome to obtain. The methodology investigated can also be applied to the variety of queueing models that are close siblings ofM/G/1: priority and breakdowns and “vacations” being examples. Of course other approximating and inferential options remain to be investigated.     

Approximations for the delay probability in the M/G/s queue

This paper develops approximations for the delay probability in an M/G/s queue. For M/G/s queues, it has been well known that the delay probability in the M/M/s queue, i.e., the Erlang delay formula, is usually a good approximation for other service-time distributions. By using an excellent approximation for the mean waiting time in the M/G/s queue, we provide more accurate approximations of the delay probability for small values of s. To test the quality of our approximations, we compare them with the exact value and the Erlang delay formula for some particular cases.     

An interpolation approximation for the GI/G/1 queue based on multipoint Padé approximation

The performance evaluation of many complex manufacturing, communication and computer systems has been made possible by modeling them as queueing systems. Many approximations used in queueing theory have been drawn from the behavior of queues in light and heavy traffic conditions. In this paper, we propose a new approximation technique, which combines the light and heavy traffic characteristics. This interpolation approximation is based on the theory of multipoint Padé approximation which is applied at two points: light and heavy traffic. We show how this can be applied for estimating the waiting time moments of the ^GI/G/1 queue. The light traffic derivatives of any order can be evaluated using the MacLaurin series analysis procedure. The heavy traffic limits of the ^GI/G/1 queue are well known in the literature. Our technique generalizes the previously developed interpolation approximations and can be used to approximate any order of the waiting time moments. Through numerical examples, we show that the moments of the steady state waiting time can be estimated with extremely high accuracy under all ranges of traffic intensities using low orders of the approximant. We also present a framework for the development of simple analytical approximation formulas. This revised version was published online in June 2006 with corrections to the Cover Date.     

Some aspects of an<Emphasis Type="Italic">M/G/1</Emphasis> queueing system with optional second service

This paper examines the steady state behaviour of anM/G/1 queue with a second optional service in which the server may provide two phases of heterogeneous service to incoming units. We derive the queue size distribution at stationary point of time and waiting time distribution. Moreover we derive the queue size distribution at the departure point of time as a classical generalization of the well knownPollaczek Khinchin formula. This is a generalization of the result obtained by Madan (2000). This work is supported by Department of Atomic Energy, Govt. of India, NBHM Project No. 88/2/2001/R&D II/2001.     

AnM/M/s-consistent diffusion model for theGI/G/s queue

This paper develops a diffusion-approximation model for a stableGI/G/s queue: The queue-length process in theGI/G/s queue is approximated by a diffusion process on the nonnegative real line. Some heuristics on the state space and the infinitesimal parameters of the approximating diffusion process are introduced to obtain an approximation formula for the steady-state queue-length distribution. It is shown that the formula is consistent with the exact results for theM/M/s andM/G/ queues. The accuracy of the approximations for principal congestion measures are numerically examined for some particular cases.     

Numerical approximations for the steady‐state waiting times in a GI/G/1 queue

This paper focuses on easily computable numerical approximations for the distribution and moments of the steadystate waiting times in a stable GI/G/1 queue. The approximation methodology is based on the theory of Fredholm integral equations and involves solving a linear system of equations. Numerical experimentation for various M/G/1 and GI/M/1 queues reveals that the methodology results in estimates for the mean and variance of waiting times within ±1% of the corresponding exact values. Comparisons with competing approaches establish that our methodology is not only more accurate, but also more amenable to obtaining waiting time approximations from the operational data. Approximations are also obtained for the distributions of steadystate idle times and interdeparture times. The approximations presented in this paper are intended to be useful in roughcut analysis and design of manufacturing, telecommunications, and computer systems as well as in the verification of the accuracies of inequalities, bounds, and approximations.     

Design of a production system with a feedback buffer

In this paper, we deal with an M/G/1 Bernoulli feedback queue and apply it to the design of a production system. New arrivals enter a “main queue” before processing. Processed items leave the system with probability 1-p or are fed back with probability p into an intermediate finite “feedback queue”. As soon as the feedback queue is fully occupied, the items in the feedback queue are released, all at a time, into the main queue for another processing. Using transform methods, various performance measures are derived such as the joint distribution of the number of items in each queue and the dispatching rate. We then derive the optimal buffer size which minimizes the overall operating cost under a cost structure. This revised version was published online in June 2006 with corrections to the Cover Date.     

Approximations for the <Emphasis Type="Italic">M</Emphasis>/<Emphasis Type="Italic">GI</Emphasis>/<Emphasis Type="Italic">N</Emphasis>+<Emphasis Type="Italic">GI</Emphasis> type call center

In this paper, we propose approximations to compute the steady-state performance measures of the M/GI/N+GI queue receiving Poisson arrivals with N identical servers, and general service and abandonment-time distributions. The approximations are based on scaling a single server M/GI/1+GI queue. For problems involving deterministic and exponential abandon times distributions, we suggest a practical way to compute the waiting time distributions and their moments using the Laplace transform of the workload density function. Our first contribution is numerically computing the workload density function in the M/GI/1+GI queue when the abandon times follow general distributions different from the deterministic and exponential distributions. Then we compute the waiting time distributions and their moments. Next, we scale-up the M/GI/1+GI queue giving rise to our approximations to capture the behavior of the multi-server system. We conduct extensive numerical experiments to test the speed and performance of the approximations, which prove the accuracy of their predictions.      

Asymptotic expansions for waiting time probabilities in an M/G/1 queue with long-tailed service time

We consider anM/G/1 queue with FCFS queue discipline. We present asymptotic expansions for tail probabilities of the stationary waiting time when the service time distribution is longtailed and we discuss an extension of our methods to theM ^[x]/G/1 queue with batch arrivals.     

Wiener-Hopf analysis of an M/G/1 queue with negative customers and of a related class of random walks

Two variants of an M/G/1 queue with negative customers lead to the study of a random walkX _n+1=[X _n + _n ]⁺ where the integer-valued _n are not bounded from below or from above, and are distributed differently in the interior of the state-space and on the boundary. Their generating functions are assumed to be rational. We give a simple closed-form formula for , corresponding to a representation of the data which is suitable for the queueing model. Alternative representations and derivations are discussed. With this formula, we calculate the queue length generating function of an M/G/1 queue with negative customers, in which the negative customers can remove ordinary customers only at the end of a service. If the service is exponential, the arbitrarytime queue length distribution is a mixture of two geometrical distributions.Supported by the European grant BRA-QMIPS of CEC DG XIII.     

Queue Length Distribution in a FIFO Single-Server Queue with Multiple Arrival Streams Having Different Service Time Distributions

This paper considers the queue length distribution in a class of FIFO single-server queues with (possibly correlated) multiple arrival streams, where the service time distribution of customers may be different for different streams. It is widely recognized that the queue length distribution in a FIFO queue with multiple non-Poissonian arrival streams having different service time distributions is very hard to analyze, since we have to keep track of the complete order of customers in the queue to describe the queue length dynamics. In this paper, we provide an alternative way to solve the problem for a class of such queues, where arrival streams are governed by a finite-state Markov chain. We characterize the joint probability generating function of the stationary queue length distribution, by considering the joint distribution of the number of customers arriving from each stream during the stationary attained waiting time. Further we provide recursion formulas to compute the stationary joint queue length distribution and the stationary distribution representing from which stream each customer in the queue arrived.     

Markov-modulatedPH/G/1 queueing systems

We study a PH/G/1 queue in which the arrival process and the service times depend on the state of an underlying Markov chain J(t) on a countable state spaceE. We derive the busy period process, waiting time and idle time of this queueing system. We also study the Markov modulated E_K/G/1 queueing system as a special case.