Estimation,modeling, and aggregation of missing survey data for prioritizing customer voices

It is widely acknowledged that understanding and prioritizing the voice of customer is a critical step in new product development. In this work, we propose a novel approach to handle missing and incomplete data while combining information from different surveys for prioritizing customer voices. Our new approach comprises of the following stages: estimating and representing missing and incomplete data; estimating intervals for the criteria used in analyzing data; mapping data on criteria to a common scale; modeling interval data using interval belief structure; and aggregating evidence and ranking customer voices using the interval evidential reasoning algorithm. We demonstrate our approach using a case study from automotive domain with a given criteria hierarchy for analyzing data from three different surveys. We propose new optimization formulations for estimating intervals of the criteria used in our case study and logical yet pragmatic transformation functions for mapping criteria values to a common scale.     

具有两类需求服务的随机库存系统控制策略研究

研究具有两类顾客排队需求服务的随机库存系统.系统采取(s,Q)补货策略且当库存水平下降到安全库存s时,到达的第二类顾客以概率P得到服务.首先,建立库存水平状态转移方程并通过递推算法求解获得库存水平稳态概率分布和系统稳态指标;接下来,构建库存成本函数;最后,采用数值试验的方法研究该库存系统的最优控制策略并考察系统参数的敏感性.     

一种基于偏好序信息的双边匹配方法

针对双方主体给出匹配偏好序信息的双边匹配问题,提出了一种决策分析方法。首先通过构建双边匹配满意度函数,将匹配偏好序信息转化为匹配满意度,然后通过集结双方主体相互间的匹配满意度得到综合匹配满意度,进一步地,将综合匹配满意度视为双边主体之间匹配的权,进而将基于偏好序信息的双边匹配问题转化为完全二分图中的权匹配问题。为了解决双边匹配问题,构建了最大权匹配问题的优化模型,并通过模型的求解确定最优双边匹配结果。在本文最后,通过一个算例说明了提出方法的实用性和有效性。     

具有不确定偏好序信息的双边匹配决策问题研究

针对具有不确定偏好序信息的双边匹配决策问题,提出了一种决策方法。首先,给出了不确定偏好序和双边匹配决策问题的描述;接着,引入了满意度和支付的概念;在此基础上,考虑到匹配主体对之间的满意度要求及中介收益,构建了求解该双边匹配决策问题的多目标优化模型,采用基于隶属函数的加权和方法求解该模型获得双边匹配方案。最后,通过一个算例说明了该方法的可行性和有效性。     

Impact of discounting and competition on benefit of decentralization with strategic customers

With strategic customers, we find that a decentralized channel may have higher profit than that of a centralized channel. We show that in addition to the double marginalization effect, both customer and firm discounting and retailer competition are also driving factors of the higher decentralized channel profit.     

A cellular automata traffic flow modeling of desired speed variability

The satisfaction rate of desired velocity in the case of a mixture of fast and slow vehicles is studied by using a cellular automaton method. It is found that at low density the satisfaction rate depends on the maximal velocity. However, the behavior of the satisfaction rate as a function of the coefficient of variance is independent of the maximal velocity. This is in good agreement with empirical results obtained by Lipshtat [Phys. Rev. E 79 066110 (2009)]. Furthermore, our numerical result demonstrates that at low density the satisfaction rate takes higher values, whereas the coefficient of variance is close to zero. The coefficient of variance increases with increasing density, while the satisfaction rate decreases to zero. Moreover, we have also shown that, at low density the coefficient variance depends strongly on the probability of overtaking.     

多数满意偏好规则的充分必要条件

研究基于满意选择的群体决策的一个基本数学理论问题. 给出并证明了群体在方案集上的任一群体满意偏好映射是多数满意偏好规则的充分必要条件.     

基于满意度的预约门诊排队策略研究

为了推进预约挂号服务在医院有效的应用,本文结合实际情形,提出了病人满意度度量的新指标——加权病人等待时间,建立了以最大化病人满意度为目标的排队模型,并分析了医院目前常用的两种预约排队策略:不同优先级预约排队策略与时间段优先型预约排队策略。通过两种预约策略的比较,得到后者优于前者;通过预约与非预约策略的比较,得到预约策略优于非预约策略。在此基础上,对两种预约策略进行优化分析,求解出两种预约策略分别对应的最佳预约与非预约病人比例。最后,通过数值分析说明了应用预约策略对改善病人等待满意度的合理性及有效性,并对应用预约策略达到更好的满意度提出了可行建议。     

On extreme values in open queueing networks

This paper presents heavy traffic limit theorems for the extreme virtual waiting time of a customer in an open queueing network. In this paper, functional limit theorems are proved for extreme values of important probability characteristics of the open queueing network investigated as the maximum and minimum of the total virtual waiting time of a customer, and the maximum and minimum of the virtual waiting time of a customer. Also, the paper presents the previous related works for extreme values in queues and the virtual waiting time in heavy traffic.     

宁波市留学生国际医疗服务满意度影响因素分析

为掌握留学生对宁波市医疗服务的满意度,采用问卷调查法,以宁波2所高校的国际留学生为研究对象,分别针对留学生(患方)的14项指标和医院(院方)的7项指标进行问卷调查,采用卡方检验分析患方和院方总体满意度的影响因素,并进一步采用多元logistic回归模型校正患方影响因素,获得校正后院方的影响因素.结果显示:留学生对国际医...