Analysis of the M1,M2/G/1 G-queueing system with retrial customers

We consider a single server retrial queue with waiting places in service area and three classes of customers subject to the server breakdowns and repairs. When the server is unavailable, the arriving class-1 customer is queued in the priority queue with infinite capacity whereas class-2 customer enters the retrial group. The class-3 customers which are also called negative customers do not receive service. If the server is found serving a customer, the arriving class-3 customer breaks the server down and simultaneously deletes the customer under service. The failed server is sent to repair immediately and after repair it is assumed as good as new. We study the ergodicity of the embedded Markov chains and their stationary distributions. We obtain the steady-state solutions for both queueing measures and reliability quantities. Moreover, we investigate the stochastic decomposition law, the busy period of the system and the virtual waiting times. Finally, an application to cellular mobile networks is provided and the effects of various parameters on the system performance are analyzed numerically.     

清理策略下有优先权排队的M_2/G_2/1重试排队系统

在有负顾客到达可清空优先权排队中的全部顾客的机制下,研究了M_1,M_2/G_1,G_2/1重试排队系统.假设两类顾客的到达分别服从独立的泊松过程,如服务器忙,优先级高的顾客则排队等候服务,而优先级低的顾客只能进入Orbit中进行重试,直到重试成功.此外,假设负顾客的到达服从Poisson过程,当负顾客到达系统时,若发现服务台忙,将带走正在接受服务的顾客及优先权队列中的顾客.若服务台空闲,则负顾客立即消失,对系统没有任何影响.应用补充变量及母函数法给出了该模型的稳态解的拉氏变换表达式.     

Waiting time in a multi-server cutoff-priority gueue, and its application to an urban ambulance service

We consider a priority queue in steady state with N servers, two classes of customers, and a cutoff service discipline. Low priority arrivals are "cut off" (refused immediate service) and placed in a queue whenever N1 or more servers are busy, in order to keep N-N1 servers free for high priority arrivals. A Poisson arrival process for each class, and a common exponential service rate, are assumed. Two models are considered: one where high priority customers queue for service and one where they are lost if all servers are busy at an arrival epoch. Results are obtained for the probability of n servers busy, the expected low priority waiting time, and (in the case where high priority customers do not queue) the complete low priority waiting time distribution. The results are applied to determine the number of ambulances required in an urban fleet which serves both emergency calls and low priority patients transfers.     

带有负顾客且具有Bernoulli反馈的M/M/1工作休假排队

本文研究带反馈的具有正、负两类顾客的M/M/1工作休假排队模型.工作休假策略为空竭服务多重工作休假.负顾客一对一抵消队尾的正顾客(若有),若系统中无正顾客时,到达的负顾客自动消失,负顾客不接受服务.完成服务的正顾客以概率p(0相似文献   

An M/G/1 Queueing Model with Gated Random Order of Service

We analyse an M/G/1 queueing model with gated random order of service. In this service discipline there are a waiting room, in which arriving customers are collected, and a service queue. Each time the service queue becomes empty, all customers in the waiting room are put instantaneously and in random order into the service queue. The service times of customers are generally distributed with finite mean. We derive various bivariate steady-state probabilities and the bivariate Laplace–Stieltjes transform (LST) of the joint distribution of the sojourn times in the waiting room and the service queue. The derivation follows the line of reasoning of Avi-Itzhak and Halfin [4]. As a by-product, we obtain the joint sojourn times LST for several other gated service disciplines.     

Mixed gated/exhaustive service in a polling model with priorities

In this paper we consider a single-server polling system with switch-over times. We introduce a new service discipline, mixed gated/exhaustive service, that can be used for queues with two types of customers: high and low priority customers. At the beginning of a visit of the server to such a queue, a gate is set behind all customers. High priority customers receive priority in the sense that they are always served before any low priority customers. But high priority customers have a second advantage over low priority customers. Low priority customers are served according to the gated service discipline, i.e. only customers standing in front of the gate are served during this visit. In contrast, high priority customers arriving during the visit period of the queue are allowed to pass the gate and all low priority customers before the gate. We study the cycle time distribution, the waiting time distributions for each customer type, the joint queue length distribution of all priority classes at all queues at polling epochs, and the steady-state marginal queue length distributions for each customer type. Through numerical examples we illustrate that the mixed gated/exhaustive service discipline can significantly decrease waiting times of high priority jobs. In many cases there is a minimal negative impact on the waiting times of low priority customers but, remarkably, it turns out that in polling systems with larger switch-over times there can be even a positive impact on the waiting times of low priority customers.     

On M/M/1 queues with a smart machine

This paper discusses a class of M/M/1 queueing models in which the service time of a customer depends on the number of customers served in the current busy period. It is particularly suited for applications in which the server has kind of learning ability and warms up gradually. We present a simple and computationally tractable scheme which recursively determines the stationary probabilities of the queue length. Other performance measures such as the Laplace transform of the busy period are also obtained. For the firstN exceptional services model which can be considered as a special case of our model, we derive a closed-formula for the generating function of the stationary queue length distribution. Numerical examples are also provided.     

带有负顾客且具有反馈的M/M/1/N工作休假排队

研究带反馈的且具有正、负两类顾客的M/M/1/N工作休假排队模型.工作休假策略为空竭服务多重工作休假.负顾客一对一抵消队首正在接受服务的正顾客(若有),若系统中无正顾客时,到达的负顾客自动消失,负顾客不接受服务.完成服务的正顾客以概率p(0相似文献   

Waiting time analysis of the multiple priority dual queue with a preemptive priority service discipline

The dual queue consists of two queues, called the primary queue and the secondary queue. There is a single server in the primary queue but the secondary queue has no service facility and only serves as a holding queue for the overloaded primary queue. The dual queue has the additional feature of a priority scheme to help reduce congestion. Two classes of customers, class 1 and 2, arrive to the dual queue as two independent Poisson processes and the single server in the primary queue dispenses an exponentially distributed service time at the rate which is dependent on the customer’s class. The service discipline is preemptive priority with priority given to class 1 over class 2 customers. In this paper, we use matrix-analytic method to construct the infinitesimal generator of the system and also to provide a detailed analysis of the expected waiting time of each class of customers in both queues.     

具有可选服务、反馈、一般重试时间的M/G/1排队系统

本文考虑了一个具有可选服务、反馈的M／G／1重试排队系统。在假定重试区域中只有队首的顾客允许重试的情况下，重试时间具有一般分布时，得到了系统稳态的充分必要条件。求得稳态时系统队长和重试区域中队长分布及相关指标。     

一类具有到达损失、可选服务、反馈的M/G/1重试排队系统

考虑一个具有到达损失、可选服务、反馈的M/G/1重试排队系统.在假定重试区域中顾客具有相互独立的指数重试时间的情况下,得到了系统的转移概率矩阵和系统稳态的充分必要条件.列出微分方程,求得稳态时系统队长和重试区域中队长分布及相关指标.     

有两个服务阶段、反馈、强占型的M/G/1重试排队

在假定重试区域中只有队首的顾客允许重试的条件下,重试时间是一般分布时,考虑具有两个服务阶段、反馈、强占型的M／G／1重试排队系统．得到了系统稳态的充要条件．求得稳态时系统队长和重试区域中队长分布及相关指标,并且得到了系统的随机分解性质．     

有Bernoulli休假和可选服务的M/G/1重试反馈排队模型

考虑具有可选服务的M/G/1重试反馈排队模型,其中服务台有Bernoulli休假策略.系统外新到达的顾客服从参数为λ的泊松过程.重试区域只允许队首顾客重试,重试时间服从一般分布.所有的顾客都必须接受必选服务,然而只有其中部分接受可选服务.每个顾客每次被服务完成后可以离开系统或者返回到重试区域.服务台完成一次服务以后,可以休假也可以继续为顾客服务.通过嵌入马尔可夫链法证明了系统稳态的充要条件.利用补充变量的方法得到了稳态时系统和重试区域中队长分布.我们还得到了重试期间服务台处于空闲的概率,重试区域为空的概率以及其他各种指标.并证出在系统中服务员休假和服务台空闲的时间定义为广义休假情况下也具有随机分解特征.     

带有负顾客的M/M/c多重工作休假排队

考虑服务台在休假期间不是完全停止工作,而是以相对于正常服务期低些的服务率服务顾客的M/M/c工作休假排队模型.在此模型基础上,针对现实的M/M/c排队模型中可能出现的外来干扰因素,提出了带有负顾客的M/M/c工作休假排队这一新的模型.服务规则为先到先服务.工作休假策略为空竭服务异步多重工作休假.抵消原则为负顾客一对一抵消处于正常服务期的正顾客,若系统中无处于正常服务期的正顾客时,到达的负顾客自动消失,负顾客不接受服务.首先,由该多重休假模型得到其拟生灭过程及生成元矩阵,然后运用矩阵几何方法给出系统队长的稳态分布表达式和若干系统指标.     

On a Two-Queue Priority System with Impatience and its Application to a Call Center*

We consider an s-server priority system with a protected and an unprotected queue. The arrival rates at the queues and the service rate may depend on the number n of customers being in service or in the protected queue, but the service rate is assumed to be constant for n > s. As soon as any server is idle, a customer from the protected queue will be served according to the FCFS discipline. However, the customers in the protected queue are impatient. If the offered waiting time exceeds a random maximal waiting time I, then the customer leaves the protected queue after time I. If I is less than a given deterministic time, then he leaves the system, else he will be transferred by the system to the unprotected queue. The service of a customer from the unprotected queue will be started if the protected queue is empty and more than a given number of servers become idle. The model is a generalization of the many-server queue with impatient customers. The global balance conditions seem to have no explicit solution. However, the balance conditions for the density of the stationary state process for the subsystem of customers being in service or in the protected queue can be solved. This yields the stability conditions and the probabilities that precisely n customers are in service or in the protected queue. For obtaining performance measures for the unprotected queue, a system approximation based on fitting impatience intensities is constructed. The results are applied to the performance analysis of a call center with an integrated voice-mail-server.     

有启动失败和可选服务的M/G/1重试排队系统

考虑具有可选服务的M/G/1重试排队模型,其中服务台有可能启动失败.系统外新到达的顾客服从参数为λ的泊松过程.重试区域只允许队首顾客重试,重试时间服务一般分布.所有的顾客都必须接受必选服务,然而只有其中部分接受可选服务.通过嵌入马尔可夫链法证明了系统稳态的充要条件.利用补充变量的方法得到了稳态时系统和重试区域中队长分布.我们还得到重试期间服务台处于空闲的概率,重试区域为空的概率以及其他各种指标.并证出在把系统中服务台空闲和修理的时间定义为广义休假情况下也具有随机分解特征.     

输入率可变且有差错服务的M/M/1排队系统的研究与应用

在到达系统的顾客数不变的情况下,顾客到达系统但是否进入系统接受服务对销售行业影响是巨大的.从排队长度对顾客输入率的影响着手,研究了顾客以泊松流到达系统,而到达系统的顾客进入系统接受服务的概率与队长有关的M/M/1排队模型,且系统服务会出差错.得出了进入系统的顾客流是泊松过程,且系统中的顾客数是生灭过程,并获得了该模型的平稳分布、顾客的平均输入率、系统的平均服务强度等多项指标,为销售行业调整自己的服务速度以影响排队长度及顾客输入率,进而提高自己的销售业绩提供了很有价值的参考.     

具有插队和止步行为的M/M/c 排队系统

研究了具有插队和止步行为的M/M/c排队系统. 将到达顾客分为常规顾客和插队顾客, 常规顾客在队尾排队等待服务, 插队顾客总是尽可能的靠近队首插队等待服务. 插队行为由到达顾客的插队概率和队列中等待顾客对插队行为的容忍来描述. 利用负指数分布的性质、Laplace-Stieltjes变换和全概率公式, 给出了处于等待队列位置n的顾客、任意一个常规顾客和任意一个插队顾客的等待时间的表达式. 在此基础上, 讨论了系统相关指标随系统参数的变化情况.     

Bayesian prediction inM/M/1 queues

Simple queues with Poisson input and exponential service times are considered to illustrate how well-suited Bayesian methods are used to handle the common inferential aims that appear when dealing with queue problems. The emphasis will mainly be placed on prediction; in particular, we study the predictive distribution of usual measures of effectiveness in anM/M/1 queue system, such as the number of customers in the queue and in the system, the waiting time in the queue and in the system, the length of an idle period and the length of a busy period.