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On first-come,first-served queues with two classes of impatient customers |
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| Authors: | Adan Ivo Hathaway Brett Kulkarni Vidyadhar G. |
| Affiliation: | 1.Department of Industrial Engineering, Eindhoven University of Technology, 5600 MB, Eindhoven, The Netherlands ;2.Kenan-Flagler School of Business, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA ;3.Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA ; |
| Abstract: | Queueing Systems - We study systems with two classes of impatient customers who differ across the classes in their distribution of service times and patience times. The customers are served on a... |
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