Characterizing the performance of process flexibility structures |
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| Authors: | O Zeynep Ak?in |
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| Institution: | a Graduate School of Business, Koç University, Turkey
b Department of Industrial Engineering, Koç University, Istanbul 34450, Turkey |
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| Abstract: | The objective is to identify preferred flexibility structures in service or manufacturing systems, when demand is random and capacity is finite. Considering a network flow type model as the basis of the analysis, general structural properties of flexibility design pertaining to the marginal values of flexibility and capacity are identified. |
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| Keywords: | Flexibility Network flow problem Service systems Call centers Cross training |
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