Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region |
| |
Authors: | King Lun Choy Angappa Gunasekaran Hoi Yan Lam Ka Ho Chow Yick Chi Tsim Tsz Wing Ng Ying Kei Tse Xiao Ang Lu |
| |
Affiliation: | 1.The Hong Kong Polytechnic University,Kowloon,Hong Kong;2.University of Massachusetts—Dartmouth,North Dartmouth,USA;3.Macau University of Science and Technology,Macau;4.University of York,York,UK |
| |
Abstract: | Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness. |
| |
Keywords: | |
本文献已被 SpringerLink 等数据库收录! |
|