| 网络环境下的医院门诊挂号预约系统改善研究 |
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| 引用本文： | 叶乃沂,王灏文,李红樱. 网络环境下的医院门诊挂号预约系统改善研究[J]. 运筹与管理, 2014, 23(3): 183-189 |
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| 作者姓名： | 叶乃沂 王灏文 李红樱 |
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| 作者单位： | 1.西南交通大学 经济管理学院,四川 成都 610031;2.四川省人民医院,四川 成都 610072 |
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| 基金项目： | 国家自然科学基金重大项目资助(71090402);教育部人文社会科学研究西部和边疆地区项目资助(10XJA630011) |
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| 摘 要： | 本文对改善挂号预约系统的模型进行了分析探索。根据病人的自报病情信息及医疗经验信息,通过量化的方法,对挂号预约阶段病人对疾病分类和症状程度划分进行了研究。研究结果有助于改善预约挂号系统。新的方法有助于解决挂号难的问题、有助于医疗服务质量的提高、并且有助于医疗资源的优化利用。
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| 关 键 词： | 服务管理 门诊挂号预约 服务系统分析 疾病分类 症状程度识别 |
| 收稿时间： | 2012-10-21 |
Improvement of Hospital Outpatient Registration Appointment System in Networked Context |
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| YE Nai-yi,WANG Hao-wen,LI Hong-ying. Improvement of Hospital Outpatient Registration Appointment System in Networked Context[J]. Operations Research and Management Science, 2014, 23(3): 183-189 |
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| Authors: | YE Nai-yi WANG Hao-wen LI Hong-ying |
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| Affiliation: | 1. School of Economic and Management, Southwest Jiaotong University, Chengdu 610031, China;2. Sichuan Provincial People's Hospital, Chengdu 610072, China |
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| Abstract: | Based on patients' self-reported symptom and knowledge from medical science, and by using quantifiable approach, the study examines the category of diseases and the degree of severity of diseases in the process of the hospital appointment registration. The new approach provides some fundaments for developing advanced hospital outpatient registration appointment system and will help solve the problem of outpatient registration difficulties, improve qualities of medical cares, and optimize application of medical care resources. |
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| Keywords: | service management outpatient registration appointment service system analysis symptom category recognition of the severity of disease |
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