Optimal assignment policy of a single server attended by two queues

A single server attends to two separate queues. Each queue has Poisson arrivals and exponential service. There is a switching cost whenever the server switches from one queue to another. The objective is to minimize the discounted or average holding and switching costs over a finite or an infinite horizon. We show numerically that the optimal assignment policy is characterized by a switching curve. We also show that the optimal policy is monotonic in the following senses: If it is optimal to switch from queue one to queue two, then it is optimal to continue serve queue two whenever the number of customers in queue one or in queue two decreases or increases, respectively.