On assigning drivers for a home-delivery system on a performance basis |
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Authors: | Sebastián Genta Juan Carlos Muñoz |
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Institution: | (1) Departamento de Ingeniería de Transporte y Logística, Pontificia Universidad Católica de Chile, Santiago, Chile |
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Abstract: | Consider a firm providing home-delivery of small parcels within a short period of time. The paper proposes a method to estimate
the productivity of each driver on any fictitious route using linear regressions. The method separates the trip time in terms
of the time spent: with customers, driving, and all other activities. Our tests show that productivity, measured in terms
of number of customers visited per hour, vary across drivers. Even more, the same driver’s productivity vary for peak and
off-peak demand periods considerably. This methodology should enhance the reliability of the driver scheduling programs, since
it reduces the error and bias of the productivity offered by the assigned set of drivers. It shall also improve the reliability
of the delivery time promised to the customer. |
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Keywords: | Driver assignment Performance Home-delivery |
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