| 基于语音分析的智能质检系统设计 |
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| 引用本文： | 乔麟,苏立伟,陈海燕.基于语音分析的智能质检系统设计[J].电子测试,2019(2):91-92. |
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| 作者姓名： | 乔麟 苏立伟 陈海燕 |
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| 作者单位： | 广东电网有限责任公司客户服务中心,广东佛山,528000;广东电网有限责任公司客户服务中心,广东佛山,528000;广东电网有限责任公司客户服务中心,广东佛山,528000 |
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| 摘 要： | 本文分析了目前电力客服热线质检方法的局限性,梳理问题解决主要突破口,建设了基于语音分析技术的智能质检系统,旨在借助信息技术解决客户服务热线服务过程中的短板问题,对服务质量进行有效的监督和管理,以增强客服质检的深度、广度和力度。
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| 关 键 词： | 电力客服 语音分析 智能质检 服务质量 |
Design of Intelligent quality Inspection system based on speech Analysis |
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| Qiao Lin,Su Liwei,Chen Haiyan.Design of Intelligent quality Inspection system based on speech Analysis[J].Electronic Test,2019(2):91-92. |
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| Authors: | Qiao Lin Su Liwei Chen Haiyan |
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| Institution: | (customer Service Center,Guangdong Power Grid Co.,Ltd.,Foshan Guangdong,528000) |
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| Abstract: | Tthis paper analyzes the limitation of the current quality inspection method of electric customer service hotline,combs the main breakthrough of solving the problem,and builds an intelligent quality inspection system based on voice analysis technology.The purpose of this paper is to solve the problem of short board in the process of customer service hotline service by means of information technology,and to supervise and manage the service quality effectively,so as to strengthen the depth,breadth and strength of customer service quality inspection. |
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| Keywords: | power customer service voice analysis intelligent quality check quality of service |
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