系统论在故障定位中的应用

营业厅、呼叫中心终端IE浏览器频繁出现“请求出错”、“获取信息失败”及白屏现象如何解决？怎样定位问题原因？本文运用系统论的理念,通过tcpdump、wireshark等工具捕获并深入到TCP、HTTP协议级别分析关键环节网络数据包,精确定位ArrayNETWORKS厂商的负载均衡设备bug,根本解决了营业厅、呼叫中心终端IE浏览器的异常问题。

Application of system theory in fault location

The business hall, call center terminal IE browser frequent "request error", "access to information failure" and white screen phenomenon how to solve? How to locate the problem reason? In this paper, we use the concept of system theory, through the tcpdump, Wireshark and other tools to capture and depth to the TCP, HTTP protocol level analysis of key link network data packets, accurate positioning of the ArrayNETWORKS vendor load balancing device bug, a fundamental solution to the business hall and call center terminal IE browser exception.