Sense and nonsense of laboratory accreditation |
| |
Authors: | P C M Bartels Marianne Schoorl |
| |
Institution: | (1) Department of Clinical Chemistry Hematology and Immunology Medical Centre Alkmaar Wilhelminalaan 12, 1815 JD Alkmaar The Netherlands Tel.: +31-725483630 Fax: +31-725482175, NL |
| |
Abstract: | An open mind is essential for the implementation and improvement of total quality management. Leadership, as such, is of
no value without a vision concerning corporate culture and human resources. Therefore, constant communication between partners
within a corporate body is the cornerstone for empowerment. The evaluation of ideas and complaints is considered to be essential
for the identification of strengths and weaknesses of a system, whereas, competition and benchmarking may reveal surprising
opportunities for improvement. We discuss the idea that customer-oriented efficiency in a hospital environment may be classified
as a critical success factor. |
| |
Keywords: | Dutch laboratory accreditation Human aspects Total quality management |
本文献已被 SpringerLink 等数据库收录! |