| 多系统服务中心的多技能服务人员调度问题研究 |
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| 引用本文： | 王谦,陈芳莲.多系统服务中心的多技能服务人员调度问题研究[J].系统科学与数学,2008,28(11):1337-1345. |
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| 作者姓名： | 王谦 陈芳莲 |
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| 作者单位： | 中国科学院研究生院管理学院,北京,100190 |
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| 基金项目： | 中国科学院研究生院院长基金 |
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| 摘 要： | 研究具有多系统的服务中心的多技能服务人员的调度问题.通过解决雇用哪些类型的服务人员,各类人员雇用多少,人员如何在各系统中转移以及在什么时候休息等问题,使得服务中心在满足一定的服务水平下的雇用和转移成本最小.并且建立了该复杂系统的整数规划模型,对于大规模问题提出了基于列生成法的启发式算法,列举了一个算例来简单说明此方法的基本步骤.
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| 关 键 词： | 服务中心 人员调度 整数规划 列生成法. |
| 收稿时间： | 2008-3-7 |
| 修稿时间： | 2008-9-10 |
THE WORKFORCE PLANNING IN A MULTI-SYSTEM SERVICE CENTER WITH CROSS-TRAINED WORKERS |
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| WANG Qian,CHEN Fanglian.THE WORKFORCE PLANNING IN A MULTI-SYSTEM SERVICE CENTER WITH CROSS-TRAINED WORKERS[J].Journal of Systems Science and Mathematical Sciences,2008,28(11):1337-1345. |
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| Authors: | WANG Qian CHEN Fanglian |
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| Institution: | Management School, Graduate University of Chinese Academy of Sciences, Beijing 100190 |
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| Abstract: | The workforce planning problemin a service center with multiple systems and cross-trained workers is investigated.The objective is to minimize the total hiring and switching costssubject to service level constraints through determining the propertypes of workers, the proper number of workers and the properassignment of the workers to the systems. Mathematical formulation ispresented and a column generation heuristic is developed to solvelarge scale problems. The algorithm is illustrated by a numericalexample. |
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| Keywords: | Service center workforce planning integerprogramming column generation |
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