Affiliation: | 1. Department of Industrial and Systems Engineering, School of Engineering, Instituto Tecnológico y de Estudios Superiores de Monterrey, ITESM, Campus Monterrey, México. E.Garza Sada 2501 Sur, C.P. 64 849, Monterrey, N.L., México;2. Department of Management, School of Business, Instituto Tecnológico y de Estudios Superiores de Monterrey, ITESM, Campus Monterrey, México, E.Garza Sada 2501 Sur, C.P. 64 849, Monterrey, N.L., México;3. Centre for Quality and Manufacturing, School of Engineering, Instituto Tecnológico y de Estudios Superiores de Monterrey, ITESM, Campus Monterrey, México, E.Garza Sada 2501 Sur, C.P. 64 849, Monterrey, N.L., México;4. Department of Decision Sciences and M.I.S, John Molson School, Concordia University, 1455 de Maisonneuve Blvd., West Montreal, Quebec, Canada H3G 1M8 |