| 模糊最优归类模型在服务过程质量评价中的应用 |
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| 引用本文： | 王世明,岑詠霆,席亮. 模糊最优归类模型在服务过程质量评价中的应用[J]. 数学的实践与认识, 2008, 38(8): 39-45 |
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| 作者姓名： | 王世明 岑詠霆 席亮 |
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| 作者单位： | 上海市普陀区业余大学研究所,上海,200062 |
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| 摘 要： | 介绍模糊最优归类模型,针对服务质量差距环式模型,应用模糊最优归类模型计算服务过程各环节质量指标值及各环节之间差距值,并且引入模糊最优归类模型提高差距分辨的方法,以提高质量指标值计算的水平.
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| 关 键 词： | 最优归类 环式结构 模型 服务过程 |
| 修稿时间： | 2005-11-16 |
The Application of Fuzzy Best Assortment Model in Quality Evaluation |
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| WANG Shi-ming,CEN Yong-ting,XI Liang. The Application of Fuzzy Best Assortment Model in Quality Evaluation[J]. Mathematics in Practice and Theory, 2008, 38(8): 39-45 |
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| Authors: | WANG Shi-ming CEN Yong-ting XI Liang |
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| Abstract: | Targeting on the circular model of service quality gap,the paper introduces the best assortment model,applying best assortment model to calculate the quality goal value and gap value of each stage.And also,for the improvement of quality goal calculation,the paper introduces the best assortment model to increase the gap distinction. |
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| Keywords: | best assortment circular structure model service process |
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