Utilizing buffer management to improve performance in a healthcare environment |
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| Institution: | 1. Business Systems and Analytics Department, Distinguished Chair of Business Analytics, La Salle University, Philadelphia, PA 19141, USA;2. Business Information Systems Department, Faculty of Business Administration and Economics, University of Paderborn, D-33098 Paderborn, Germany;3. Department of Mathematics and Statistics, York University, Toronto M3J 1P3, Canada;4. Polo Tecnologico IISS G. Galilei, Via Cadorna 14, 39100 Bolzano, Italy\n;5. School of Economics and Management, Free University of Bolzano, 39100 Bolzano, Italy;6. Instituto Complutense de Estudios Internacionales, Universidad Complutense de Madrid, Campus de Somosaguas, 28223 Pozuelo, Spain |
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| Abstract: | For over 50 years, the United Kingdom’s National Health Service has aspired to provide universal access to quality health care. However, as evidenced by huge backlogs and lengthy waiting times for many services, the NHS is showing the strain of accommodating rising contemporary expectations within a constrained budget. This paper describes the concept of buffer management, its origins in manufacturing applications, and how it can be applied to generate improvements in health care systems. The successful implementation of buffer management is illustrated with recent applications in the Accident and Emergency departments and the hospital admissions process of three NHS facilities. |
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