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Evaluation of the quality of clinical laboratories in the Slovak Republic: conceptual and contextual remarks |
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| Authors: | Gustáv Kováč Anna Porubenová |
| Affiliation: | (1) Institute of Chemistry, Clinical Chemistry and Laboratory Medicine, Slovak Medical School, Bratislava, Slovak Republic |
| Abstract: | The paper demonstrates conceptual parallels and relationships between intellectual capital measurement methods and the evaluation of quality in clinical laboratories in the Slovak Republic. It explores further the contextual links of those parallels with the tangibility (or intangibility) of quality indicators of laboratory diagnostics. It also highlights the problems which laboratory staff in Slovakia are confronted with. Presented at the conference Quality in the Spotlight, March 2007, Antwerp, Belgium. |
| Keywords: | Quality Clinical laboratories Evaluation Concepts Context Intellectual capital Balanced scorecard Scandia navigator Intangible assets monitor Intellectual capital index External quality assurance ISO 9000:2000 ISO 17 125-120 15189:2007 European quality foundation model |
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