Scheduling multi-stage parallel-processor services to minimize average response time

The problem of scheduling on a multi-stage parallel-processor architecture in computer centres is addressed with the objective of minimizing average completion time of a set of requests. The problem is modelled as a flexible flowshop problem for which few heuristics exist in the flowshop scheduling literature. A new three-phase heuristic is proposed in this paper. An extensive computational experiment has been conducted to compare the performance of the existing heuristics and the proposed heuristic. The results indicate that the proposed heuristic significantly outperforms the existing ones. More specifically, the overall average error of the best existing heuristic is about five times that of the proposed heuristic while the overall average CPU time of the proposed heuristic is about half of the best existing one. More importantly, as the number of requests increases, the CPU time of the proposed heuristic decreases considerably (compared to the best existing heuristic) while the ratio of the error (of the best existing to the proposed heuristic) of about five times remains almost the same.