Product warranty and reliability |
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Authors: | D N P Murthy |
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Institution: | (1) The University of Queensland, Brisbane, Australia |
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Abstract: | Product warranty is an important part of new product marketing and sales. Offering warranty implies additional costs in the
form of warranty servicing cost. Product reliability has a serious impact on the warranty servicing cost. As such, effective
management of product reliability must take into account the link between warranty and reliability. This paper deals with
this topic and develops a framework needed for effective management of product reliability. It reviews the relevant literature
and defines topics for future research. |
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Keywords: | Warranty Reliability Models Management |
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