Multicriteria Modelling of Repair Contract Based on Utility and ELECTRE I Method with Dependability and Service Quality Criteria |
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Authors: | Adiel Teixeira Almeida |
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Institution: | (1) Federal University of Pernambuco, Caixa Postal 7462, Recife—PE, 50.630-970, Brazil |
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Abstract: | A DM faces a choice among several alternatives of repair contract for a system. Each alternative of a repair contract implies
specific results regarding the following characteristics or criteria: response time, quality service, dependability and related
cost. This problem has been analysed through a multicriteria decision model. The model is based on the ELECTRE method combined
with utility functions. Main theoretical aspects and practical implications are presented, including a numerical application. |
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Keywords: | repair contract multicriteria decision making decision analysis utility theory ELECTRE method |
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