| 高校图书馆读者抱怨及其对策研究 |
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| 引用本文： | 陈宝琼.高校图书馆读者抱怨及其对策研究[J].科技情报开发与经济,2010,20(27):70-72. |
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| 作者姓名： | 陈宝琼 |
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| 作者单位： | 重庆三峡学院图书馆,重庆404000 |
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| 摘 要： | 读者抱怨在读者服务中经常发生。分析了读者抱怨的主要原因,提出了图书馆正确处理读者抱怨的方法以及所采取的措施。
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| 关 键 词： | 高校图书馆 读者抱怨 读者服务 |
The Research on the Complaints of University Library Readers and Related Countermeasures |
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| CHEN Bao-qiong.The Research on the Complaints of University Library Readers and Related Countermeasures[J].Sci-Tech Information Development & Economy,2010,20(27):70-72. |
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| Authors: | CHEN Bao-qiong |
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| Institution: | CHEN Bao-qiong |
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| Abstract: | Readers＇complaints often occur in the service for readers.This paper analyzes the main reasons of readers＇ complaints,and puts forward some methods and measures for how the library to deal correctly with readers＇complaints. |
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| Keywords: | university library readers＇complaint service for readers |
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