Experiences with Using Expert Systems in O.R.

Increased awareness of expert systems technology, and the availability of relevant software, has tempted many O.R. groups to investigate the expert systems approach. This paper considers the strategies open to O.R. groups interested in employing expert systems, reviews some of the relevant software, and discusses what those O.R. groups who have already investigated the use of expert systems methods are actually doing.Some of the authors' experience of developing expert systems is discussed. The development of an expert system that helps bankers analyse company accounts is presented. The use of expert system methods as vehicles for decision analysis, and the possibilities for producing systems that act as O.R. consultants are also discussed.