| IPA分析中心点坐标的区间估计方法及其应用研究 |
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| 引用本文： | 陈学涛,张萍,李初民,易东. IPA分析中心点坐标的区间估计方法及其应用研究[J]. 数学的实践与认识, 2012, 42(11): 20-24 |
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| 作者姓名： | 陈学涛 张萍 李初民 易东 |
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| 作者单位： | 1. 第三军医大学新桥医院信息科,重庆,400037
2. 第三军医大学卫生统计学教研室,重庆,400038 |
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| 基金项目： | 第三军医大学人文社会科学基金 |
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| 摘 要： | 重要性-实绩分析(IPA)在服务管理领域中得到了广泛的应用.研究者通常用点估计确定IPA中心点坐标,而未考虑抽样误差对坐标值的影响.研究了IPA中心点坐标的区间估计方法,以期推动这方面的相关的研究.
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| 关 键 词： | 重要性-实绩分析 区间估计 |
Applied Research on the Method of Confidence Interval Estimation in IPA |
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| CHEN Xue-tao , ZHANG Ping , LI Chu-min , YI Dong. Applied Research on the Method of Confidence Interval Estimation in IPA[J]. Mathematics in Practice and Theory, 2012, 42(11): 20-24 |
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| Authors: | CHEN Xue-tao ZHANG Ping LI Chu-min YI Dong |
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| Affiliation: | 1.Xinqiao Hospital,Third Military Medical University,Chongqing 40037,China) (2.Department of Health Statistics,Third Military Medical University,Chongqing 40038,China) |
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| Abstract: | Importance-performance analysis has been widely applied in service management research.Point estimates have been used to identify the origin of IPA and sampling error was not considered.In this paper,Confidence interval of importance and performance value was introduced. |
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| Keywords: | importance-performance analysis confidence interval |
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