An appointment-based service center with guaranteed service |
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| Institution: | 1. Department of Computer Science, Faculty of Pure and Applied Sciences, Federal University Wukari, Wukari, Taraba State P. M. B. 1020, Nigeria;2. Department of Computer Science, Faculty of Communication and Information Sciences, University of Ilorin, Ilorin, Nigeria;1. Lerner College of Business and Economics, University of Delaware, Newark, DE 19716, USA\n;2. Rowe School of Business, Dalhousie University, Halifax, NS B3H 4R2, Canada |
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| Abstract: | Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed. |
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