Analysing emergency medical service ambulance deployment on a Brazilian highway using the hypercube model

In this study we analyse the ambulance deployment of an emergency medical system on a Brazilian highway connecting the cities of São Paulo and Rio de Janeiro. Our focus is on the mean response time of the system to an emergency call, viewed as an important component of the user service. To evaluate the system performance we applied the hypercube model, a well-known tool for planning server-to-customer systems, which is based on spatially distributed queuing theory. The results showed that the model can be effective in supporting design and operational decisions, in particular to reduce the workload unbalancing among the ambulances.