Intertemporal service pricing with strategic customers |
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| Authors: | Pengfei Guo John J. Liu Yulan Wang |
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| Affiliation: | aDepartment of Logistics and Maritime Studies, Hong Kong Polytechnic University, Hong Kong |
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| Abstract: | We study a two-period intertemporal pricing game in a single-server service system with forward-looking strategic customers who make their purchase decision based on current information and anticipated future gains. Subgame perfect Nash equilibrium (SPNE) prices are derived. A comparison between revenue-maximizing equilibrium prices and welfare-maximizing equilibrium prices is conducted and the impact on the system’s performance of misunderstanding customers’ type is evaluated. |
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| Keywords: | Intertemporal pricing Service management Strategic customers |
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