Total quality management in hematology |
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| Authors: | S S Ehrmeyer Ronald H Laessig |
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| Institution: | (1) Department of Pathology and Laboratory Medicine, University of Wisconsin, Madison, WI 53706, USA e-mail: ehrmeyer@facstaff.wisc.edu Tel.: +608-262 0859 Fax: +608-262 9520, US;(2) Department of Preventive Medicine, Department of Pathology and Laboratory Medicine, University of Wisconsin, Madison, Wis., USA, US |
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| Abstract: | Healthcare is changing and clinical laboratory testing must change with it. In no discipline is this change more profound
than in hematology. The principles of total quality management (TQM) including continuous quality improvement, reengineering
and strategic planning can facilitate these changes. In the past, hematology has often been exlcuded from these processes
due to its many manual procedures and the degree of expertise and skill needed to perform the testing. As automated technology
continues to evolve, hematology testing, like other testing, will become integrated into the core, clinical laboratory. We
suggest TQM can, and should, guide the way.
Received: 15 April 2000 · Accepted: 19 April 2000 |
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| Keywords: | Hematology Total quality management Continuous quality improvement Quality control Quality assurance Chematology |
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