基于指数标度的G1-概率系数法和熵的需求重要度修正

顾客需求重要度的获取是进行顾客需求综合分析过程的一个重要环节,它的确定对质量屋的优化以及之后的优化决策有着重要的作用.科学准确地计算顾客需求重要度有助于企业有针对性的生产满足顾客需求的产品,从而提高顾客满意度,增强市场竞争力.基于QFD理论,文章从顾客和专家双视角出发收集数据,采用指数标度的G1-概率系数法代替传统的权...

Modifying the Importance Rating of Customer Requirements Based on Index Scale of the G1-probability Coefficient Method and Entropy

The acquisition of customer demand importance is an important part of the process of customer demand analysis.Its determination has an important effect on the optimization of quality house and the subsequent optimization decision.Scientific and accurate calculation of the importance of customer demand will help enterprises to produce targeted products to meet customer needs,thereby enhancing customer satisfaction and enhance market competitiveness.Based on the QFD theory,the article collects the data from the perspective of the customer and the expert,and uses the G 1-probability coefficient method of the exponential scale instead of the traditional weighting probability synthesis coefficient method to determine the initial demand weight of the customer and combines the market competitive factors to the initial demand weight to amend,simply and accurately determine the importance of customer demand.The effectiveness of the method is verified by IT outsourcing case.