Queueing Models for Out-Patient Appointment Systems — a Case Study |
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Authors: | M Brahimi D J Worthington |
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Institution: | 1.Department of Operational Research and Operations Management,School of Management, Lancaster University, |
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Abstract: | Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an effective tool in local studies. |
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