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Controlling the quality of testing
Authors:J. Forstén
Affiliation:(1) VTT, P.O. Box 1000, FIN-02044 VTT, Finland Tel.: +358-9-456-4130 Fax: +358-9-456-7000 e-mail: Jarl.Forsten@vtt.fi, FI
Abstract: This article mainly focuses on the testing of products, materials, etc., but the general principles are applicable in a broader perspective. Quality of testing should be judged based on fitness for purpose. This judgement includes both objective and subjective elements. The possibility to make decisions and other professional judgements based on test results alone is discussed and compared with the decisions and judgements being made through the certification and inspection process. Quality, including the uncertainty of the test results, depends on many factors, and in order to make necessary improvements in the testing procedures based on the customers' needs, the right issues should be addressed. The question arises as to whether, in laboratories' quality systems and in the accreditation and certification process, attention is really paid to those factors that are crucial to obtaining reliable results.
Keywords:  Testing  Quality improvement  Conformity assessment  Uncertainty
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