The m/g/1 retrial queue with nonpersistent customers

We consider anM/G/1 retrial queue in which blocked customers may leave the system forever without service. Basic equations concerning the system in steady state are established in terms of generating functions. An indirect method (the method of moments) is applied to solve the basic equations and expressions for related factorial moments, steady-state probabilities and other system performance measures are derived in terms of server utilization. A numerical algorithm is then developed for the calculation of the server utilization and some numerical results are presented.