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Scheduling of Telephone Betting Operators — A Case Study
Authors:E. J. G. Wilson  R. J. Willis
Affiliation:1.Prahran C.A.E., Victoria and Monash University,Australia
Abstract:A case study of the application of two O.R. techniques for determining optimal shift sizes for telephone betting operators is described. The first formulation uses linear programming and the second, network flow techniques. The network flow model has a considerable computational speed advantage, but the L.P. model is currently in operation.
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