Lessons for O.R. from the World of Banking

This paper will be of interest to the reader concerned with O.R. in banking and to the more general reader concerned with the successful development of O.R. The paper describes and analyses the complex historical development of the O.R. Group in the National Westminster Bank, which, since 1966, has grown into one of the leading O.R. groups in finance. As well as providing a new and original documentation of the type of problem areas and approaches that have been examined in the relatively short history of O.R. in banking, the paper draws on the experience of O.R. at NatWest and that of other O.R. groups in other European banks in order to identify the factors which determine whether or not an O.R. group will develop successfully.