Let Γ=(
X,
R) be a distance-regular graph of diameter
d. A
parallelogram of length
i is a 4-tuple
xyzw consisting of vertices of Γ such that
?(
x,
y)=
?(
z,
w)=1,
?(
x,
z)=
i, and
?(
x,
w)=
?(
y,
w)=
?(
y,
z)=
i?1. A subset
Y of
X is said to be a
completely regular code if the numbers
$pi_{i,j}=|Gamma_{j}(x)cap Y|quad (i,jin {0,1,ldots,d})$
depend only on
i=
?(
x,
Y) and
j. A subset
Y of
X is said to be
strongly closed if
${xmid partial(u,x)leq partial(u,v),partial(v,x)=1}subset Y,mbox{ whenever }u,vin Y.$
Hamming graphs and dual polar graphs have strongly closed completely regular codes. In this paper, we study parallelogram-free distance-regular graphs having strongly closed completely regular codes. Let Γ be a parallelogram-free distance-regular graph of diameter
d≥4 such that every strongly closed subgraph of diameter two is completely regular. We show that Γ has a strongly closed subgraph of diameter
d?1 isomorphic to a Hamming graph or a dual polar graph. Moreover if the covering radius of the strongly closed subgraph of diameter two is
d?2, Γ itself is isomorphic to a Hamming graph or a dual polar graph. We also give an algebraic characterization of the case when the covering radius is
d?2.