快件配送地址变化的干扰管理模型研究

快件配送过程中客户的配送地址发生变化后,继续按初始方案进行配送将不再最优甚至不可行,此时如何快速产生应对扰动的新方案,是当前研究的难点。结合客户消费行为的相关研究手段,将客户分为敏感型客户、容忍型客户和抱怨型客户,在考虑每类客户特点的基础上,将问题的处理分为两个阶段;采用干扰管理和运筹学的相关理论与方法,在每一阶段构建干扰管理子模型并进行求解。算例实验表明:在考虑客户行为及偏好的情况下,与其他重调度方法相比,本文方法生成的应对方案更为有效。

Disruption Management Model for Location Change in Express Delivery

It is difficult to generate a new plan when the location changes in express delivery. In such cases, continuing with the original plan may not be optimal or feasible. First of all, based on the approach of consumption behavior, the customers are divided into sensitive customers, tolerant customers, and complaining customers. Secondly, the problem of location change is divided into two stages by taking the customer characteristics into consideration. Then, the sub-model of disruption management is formed at each stage and the solution approach is demonstrated by using the method of disruption management and operations research. Finally, the computational result proves that our approach is more effective than existing rescheduling.