CTI语音系统在有线电视故障量化管理中的应用

提高有线电视服务质量,是广大有线电视用户的期盼,也是有线电视生存与发展的需要.有线电视故障处理是服务工作的主要内容,也是服务质量较难控制和提高的环节.用CTI技术构建的电脑语音系统对故障处理工作进行量化管理,对提高有线电视服务质量具有现实的意义,并在实际使用中收到了较好的效果.

The Application of CTI Interactive Voice System in CATV Trouble Quantification Management

Improving the CATV service, is not only all the CATV users' expectation but also the requirement of the existence and development of CATV. To handle the CATV trouble is the main content of work, and it is also the link of service which is very difficult to be controlled and improved on the quality. To be quantification management on handling the CATV trouble by using the CTI Interactive Voice System on computer, it is of current significance on improving the CATV service and it has a good effect on the practical use.