Analysis of nonpreemptive priority queues with multiple servers and two priority classes

In this paper, we model a priority multiserver queueing system with two priority classes. A high priority customer has nonpreemptive priority over low priority customers. The approaches for solving the problem are the state-reduction based variant of Kao, the modified boundary algorithm of Latouche, the logarithmic reduction algorithm of Latouche and Ramaswami, and the power-series method of Blanc. The objectives of this paper are to present a power-series implementation for the priority queue and to evaluate the relative efficiencies of alternative procedures to compute various performance characteristics. In the paper, we find that at times the logarithmic reduction algorithm may not perform as well as expected and the power-series approach can occasionally pose numerical difficulties.