| 读者对图书馆服务质量的感知 |
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| 引用本文： | 何海钊.读者对图书馆服务质量的感知[J].科技情报开发与经济,2009,19(30):22-23. |
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| 作者姓名： | 何海钊 |
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| 作者单位： | 广西工学院图书馆,广西,柳州,545006 |
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| 摘 要： | 介绍了读者感知的图书馆服务质量,阐述了其包括的可靠性、反应性、保证性、关怀性和有形性5个层面。
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| 关 键 词： | PZB理论 读者感知 图书馆服务质量 |
Talking about the Reader's Perception on the Service Quality of Library |
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| HE Hai-zhao.Talking about the Reader''s Perception on the Service Quality of Library[J].Sci-Tech Information Development & Economy,2009,19(30):22-23. |
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| Authors: | HE Hai-zhao |
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| Abstract: | This paper introduces the service quality of library from the angle of reader's perception,and expounds its five levels,such as reliability,responsiveness,assurance,empathy and tangible. |
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| Keywords: | PZB theory reader's perception service quality of library |
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