Managing uncertainty in call centres using Poisson mixtures

We model a call centre as a queueing model with Poisson arrivals having an unknown varying arrival rate. We show how to compute prediction intervals for the arrival rate, and use the Erlang formula for the waiting time to compute the consequences for the occupancy level of the call centre. We compare it to the current practice of using a point estimate of the arrival rate (assumed constant) as forecast. Copyright © 2001 John Wiley & Sons, Ltd.     

散度偏大计数数据回归模型的变量选择与模型比较

讨论了具有散度偏大特征计数数据的建模与拟合问题.针对导致数据散度偏大的原因和常用的几类候选模型的结构,分别给出了关于嵌套模型的模型与变量同时选择的Bayes方法和关于非嵌套模型的模型检验与比较方法,并在此基础上进一步完善,提出了较为系统完整的模型与变量选择方法.实际例子说明了方法的具体实现过程和有效性.     

Bayesian‐type count data models with varying coefficients: estimation and testing in the presence of overdispersion

In this paper we study varying‐coefficient models for count data. A Bayesian approach is taken to model the variability of the regression parameters. Based on a Kalman filter procedure the varying coefficients are estimated as the mode of the posterior distribution. All hyperparameters, including an overdispersion parameter in the negative binomial varying‐coefficient model (NBVC), are estimated as ML‐estimators using an EM‐type algorithm. A bootstrapping test of the fixed‐coefficient hypothesis against a varying‐coefficient alternative is proposed, which is evaluated running a simulation study. The study shows that the choice of a suitable count data model is of special importance in the framework of varying‐coefficient models. The methodology is illustrated analysing the determinants of the number of individual doctor visits. Copyright © 2001 John Wiley & Sons, Ltd.     

Negative binomial version of the Lee–Carter model for mortality forecasting

Mortality improvements pose a challenge for the planning of public retirement systems as well as for the private life annuities business. For public policy, as well as for the management of financial institutions, it is important to forecast future mortality rates. Standard models for mortality forecasting assume that the force of mortality at age x in calendar year t is of the form exp(α_x + β_xκ_t). The log of the time series of age-specific death rates is thus expressed as the sum of an age-specific component α_x that is independent of time and another component that is the product of a time-varying parameter κ_t reflecting the general level of mortality, and an age-specific component β_x that represents how rapidly or slowly mortality at each age varies when the general level of mortality changes. The parameters are usually estimated via singular value decomposition or via maximum likelihood in a binomial or Poisson regression model. This paper demonstrates that it is possible to take into account the overdispersion present in the mortality data by estimating the parameter in a negative binomial regression model. Copyright © 2007 John Wiley & Sons, Ltd.     

过度离散型数据的统计模拟与分析

针对车险索赔次数数据经常出现的过度离散问题,采用数值模拟的方法,分别使用泊松模型(Poisson)、负二项回归模型(NB)以及广义泊松模型(GP)对不同程度的过度离散车险索赔次数数据进行拟合,并用均方误差、偏差以及AIC和BIC准则对Poisson、NB、GP三种模型的优良性进行比较分析,得到了不同条件下三种模型的优良性,并针对不同的条件给出了模型选择的建议.     

Diagnosing and modeling extra‐binomial variation for time‐dependent counts

This article considers the modeling of count data time series with a finite range having extra‐binomial variation. We propose a beta‐binomial autoregressive model using the concept of random coefficient thinning. We discuss the stationarity conditions, derive the moments and autocovariance function and consider approaches for parameter estimation. Furthermore, we develop two new tests for detecting extra‐binomial variation, and we derive the asymptotic distributions of the test statistics under the null hypothesis of a binomial autoregressive model. The size and power performance of the two tests are analyzed under various alternatives taken from a beta‐binomial autoregressive model with Monte Carlo experiments. The article ends with a real‐data example about the Harmonised Index of Consumer Prices of the European Union. Copyright © 2013 John Wiley & Sons, Ltd.     

A New First-Order Integer-Valued Autoregressive Model with Bell Innovations

A Poisson distribution is commonly used as the innovation distribution for integer-valued autoregressive models, but its mean is equal to its variance, which limits flexibility, so a flexible, one-parameter, infinitely divisible Bell distribution may be a good alternative. In addition, for a parameter with a small value, the Bell distribution approaches the Poisson distribution. In this paper, we introduce a new first-order, non-negative, integer-valued autoregressive model with Bell innovations based on the binomial thinning operator. Compared with other models, the new model is not only simple but also particularly suitable for time series of counts exhibiting overdispersion. Some properties of the model are established here, such as the mean, variance, joint distribution functions, and multi-step-ahead conditional measures. Conditional least squares, Yule–Walker, and conditional maximum likelihood are used for estimating the parameters. Some simulation results are presented to access these estimates’ performances. Real data examples are provided.     

Control charts for monitoring correlated counts with a finite range

Correlated count data processes with a finite range can be adequately described by a first‐order binomial autoregressive model. However, in several practical applications, these data demonstrate extra‐binomial variation, and a more appropriate choice is the first‐order beta‐binomial autoregressive model. In this paper, we propose and study control charts that can be used for the monitoring of these 2 processes. Practical guidelines concerning their statistical design are provided, whereas the effect of the extra‐binomial variation is investigated as well. Finally, the practical application of the proposed schemes is illustrated via a real‐data example.     

Structured additive regression for overdispersed and zero‐inflated count data

In count data regression there can be several problems that prevent the use of the standard Poisson log‐linear model: overdispersion, caused by unobserved heterogeneity or correlation, excess of zeros, non‐linear effects of continuous covariates or of time scales, and spatial effects. We develop Bayesian count data models that can deal with these issues simultaneously and within a unified inferential approach. Models for overdispersed or zero‐inflated data are combined with semiparametrically structured additive predictors, resulting in a rich class of count data regression models. Inference is fully Bayesian and is carried out by computationally efficient MCMC techniques. Simulation studies investigate performance, in particular how well different model components can be identified. Applications to patent data and to data from a car insurance illustrate the potential and, to some extent, limitations of our approach. Copyright © 2006 John Wiley & Sons, Ltd.     

Some Methods for Estimation in a Negative-Binomial Model

To clarify the advantage of using the quasilikelihood method, lack of robustness of the maximum likelihood method was demonstrated for the negative-binomial model. Efficiency calculations of the method of moments and the pseudolikelihood method in the estimation of extra-Poisson parameters in a negative-binomial model were carried out. Especially when the overdispersion parameter is small, both methods are relatively highly efficient and the pseudolikelihood estimate is more efficient than the method of moments estimate. Two examples of the quasilikelihood analyses of count data with overdispersion are given. The bootstrap method also is applied to the data to illustrate the advantage of the method of moments or pseudolikelihood method in the estimation of the standard errors of the mean parameter estimates under the negative-binomial model.