Evaluating the performance of Swedish savings banks according to service efficiency

This article develops principles for an evaluation of the efficiency of a savings bank. It starts out from the observation that such a bank is less profit oriented than a commercial bank. The customer is a vital stakeholder to the savings bank implying a greater emphasis on customer service provision. We are using data envelopment analysis (DEA) as a method to consider the service orientation of savings banks. We thereby demonstrate how an evaluation of the performance of savings banks according to “service efficiency” differs from an evaluation based on the traditional “profit” or shareholder concept. We determine the number of Swedish savings banks being “service efficient” as well as the average degree of service efficiency in this industry.     

全业务时代,集团业务建设思考

讨论全业务时代集团业务发展的新要求,分析现行支撑系统的不足,分析构建以集团客户为中心,优化流程,促进协同运作,灵活配置等特点的全业务支撑体系的重要性,给出对新形势下集团业务建设的建议。     

Skilled workforce scheduling in Service Centres

The Skilled Workforce Project Scheduling Problem (SWPSP) is a complex problem of task scheduling and resource assignment that comes up in the daily management of many company Service Centres (SC). The SWPSP considers many real characteristics faced daily by the SC: client-company service quality agreements that establish maximum dates for the beginning and the end of tasks with penalties for delays, criticality levels indicating the client-priority in processing each task, generalized precedence relationships that can produce cycle structures, time period and percentage time lags and variable task durations depending on the worker executing the task. Furthermore, the SC workforce is made up of specialist workers characterised by efficiency levels showing their efficiency and speed executing the several types of tasks. Each worker has his or her own timetable.     

基于Web的工作流管理系统的设计与实现

介绍了自主开发的基于Web的工作流管理系统的工作流模型定义、工作流引擎、工作流监控与管理、资源管理服务四个模块的功能与实现方法。并将该系统成功的用在了活塞PDM系统中的工作流管理。     

VTS信息传输中信号特点和技术方案分析

本文分析了船舶交通管理系统(VTS)信息传输中信号的特点,并讨论了宽带传输的实现、通信设备的配置、同步脉冲和触发脉冲的形式等问题,给出了提高系统性能的某些较优且实用的技术方案。     

全球移动蜂窝通信的革命

近年来，移动蜂窝通信的发展速度可谓骇世惊人。１９９０年，移动用户有１１００万，到１９９８年底达到了３亿多个。据预测，在今后１０年中移动蜂窝用户数将超过固定电话。本文研究了全球移动蜂窝通信的发展状况，就技术革命、服务提供、管制、接入、价格以及发展前途等方面进行了详细的论述。     

基于移动Widget的Web NGN业务融合架构

提出了一种基于移动Widget业务平台的Web与NGN业务融合架构及业务开发模式,能够基于Web技术,充分利用当前Web2.0丰富的内容资源和业务能力,NGN网络的电信网络能力以及新型移动终端的业务能力,进行新的业务开发,从而使得Web NGN融合业务的业务种类更加丰富,并可以发挥终端能力,充分利用移动性来开发新业务。本文通过列举业务案例,对上述业务融合架构进行了验证与评估,并对Web NGN业务融合的未来进行了展望。     

An analytical model for the performance evaluation of stack‐based Web cache replacement algorithms

Web caching has been the solution of choice to web latency problems. The efficiency of a Web cache is strongly affected by the replacement algorithm used to decide which objects to evict once the cache is saturated. Numerous web cache replacement algorithms have appeared in the literature. Despite their diversity, a large number of them belong to a class known as stack‐based algorithms. These algorithms are evaluated mainly via trace‐driven simulation. The very few analytical models reported in the literature were targeted at one particular replacement algorithm, namely least recently used (LRU) or least frequently used (LFU). Further they provide a formula for the evaluation of the Hit Ratio only. The main contribution of this paper is an analytical model for the performance evaluation of any stack‐based web cache replacement algorithm. The model provides formulae for the prediction of the object Hit Ratio, the byte Hit Ratio, and the delay saving ratio. The model is validated against extensive discrete event trace‐driven simulations of the three popular stack‐based algorithms, LRU, LFU, and SIZE, using NLANR and DEC traces. Results show that the analytical model achieves very good accuracy. The mean error deviation between analytical and simulation results is at most 6% for LRU, 6% for the LFU, and 10% for the SIZE stack‐based algorithms. Copyright © 2009 John Wiley & Sons, Ltd.