物流客户服务水平的综合评价研究

本文在客户问卷调查的基础上,结合国外有关的物流企业客户服务指标,建立了物流客户服务水平评价的指标体系,同时应用定性与定量分析相结合的方法,建立了属性综合评价的物流客户服务水平评价模型,并给出了具体的应用实例.     

物流服务供应商联盟构建及分析

在分析供应链环境下物流服务运作的基础上,建立了信息对称情况下物流服务供应商分散控制和集中控制策略模型,并从物流服务联盟的总体产出效果和物流服务联盟对盟员利润的影响两个方面对其进行了定量分析,结果表明,建立物流服务联盟有利于增加联盟产出,抑制竞争对手的产出;如果物流服务企业之间有增加合作利润的需要,则都有建立联盟的积极性.最后对物流服务联盟的实现机理进行了分析.     

LC/ESI-MS n and 1H HR-MAS NMR analytical methods as useful taxonomical tools within the genus Cystoseira C. Agardh (Fucales; Phaeophyceae)

Species of the genus Cystoseira are particularly hard to discriminate, due to the complexity of their morphology, which can be influenced by their phenological state and ecological parameters. Our study emphasized on the relevance of two kinds of analytical tools, (1) LC/ESI-MSⁿ and (2) ¹H HR-MAS NMR, also called in vivo NMR, to identify Cystoseira specimens at the specific level and discuss their taxonomy. For these analyses, samples were collected at several locations in Brittany (France), where Cystoseira baccata, C. foeniculacea, C. humilis, C. nodicaulis and C. tamariscifolia were previously reported. To validate our chemical procedure, the sequence of the ITS2 has been obtained for each species to investigate their phylogenetic relationships at a molecular level. Our study highlighted the consistency of the two physico-chemical methods, compared to “classical” molecular approach, in studying taxonomy within the genus Cystoseira. Especially, LC/ESI-MSⁿ and phylogenetic analyses converged into the discrimination of two taxonomical groups among the 5 species. The occurrence of some specific signals in the ¹H HR-MAS NMR spectra and/or some characteristic chemical compounds during LC/ESI-MSⁿ analysis could be regarded as discriminating factors. LC/ESI-MSⁿ and ¹H HR-MAS NMR turned out to be two relevant and innovative techniques to discriminate taxonomically this complex genus.     

An adaptive reservation scheme for optical network

In this paper, the various Optical Burst Switching (OBS) reservation schemes have been examined in order to reduce data loss caused by either channel scheduling or resources. A novel multi-service OBS edge node with synchronized bandwidth reservation mechanism (SRM) has been proposed, which enables high-speed network transport nodes to dynamically reserve bandwidth needed for active data burst flows. The performance of the proposed mechanism is evaluated by means of NS-2 simulation. The results show that the packet delay is kept within the constraint for each traffic flow and the performance metrics such as burst loss rate, throughput and fairness are remarkably improved.     

Joint optimization of spare parts ordering and maintenance policies for multiple identical items subject to silent failures

In this paper the joint maintenance and spare parts ordering problem for more than one identical operating items is studied. The operating items may suffer two types of silent failures: a minor failure, which results in item malfunctioning, and a major failure, which renders the item completely out-of-function. Inspections are periodically held to detect any failures and the inspected items are preventively maintained, repaired or replaced according to their condition. Two ordering policies are investigated to supply the necessary spare parts: a periodic review and a continuous review policy. The expected total maintenance and inventory cost per time unit is derived and the proposed models are optimized for real case data. In addition, the sensitivity of the proposed models is studied through numerical examples and the effect of some key problem characteristics on the optimal decisions is discussed.     

Service differentiation through selective lateral transshipments

We consider a multi-item spare parts problem with multiple warehouses and two customer classes, where lateral transshipments are used as a differentiation tool. Specifically, premium requests that cannot be met from stock at their preferred warehouse may be satisfied from stock at other warehouses (so-called lateral transshipments). We first derive approximations for the mean waiting time per class in a single-item model with selective lateral transshipments. Next, we embed our method in a multi-item model minimizing the holding costs and costs of lateral and emergency shipments from upstream locations in the network. Compared to the option of using only selective emergency shipments for differentiation, the addition of selective lateral transshipments can lead to significant further cost savings (14% on average).     

Make-or-buy service capacity decision in a supply chain providing after-sales service

We consider a supply chain comprising a manufacturer and a retailer. The manufacturer supplies a product to the retailer, while the retailer sells the product bundled with after-sales service to consumers in a fully competitive market. The sales volume is affected by the retailer’s service-level commitment. The retailer can build service capacity in-house at a deterministic price before service demand is realized, or buy the service from an outsourcing market at an uncertain price after service demand realization. We find that the outsourcing market encourages the retailer to make a higher level of service commitment, while prompting the manufacturer to reduce the wholesale price, resulting in more demand realization. We analyze how the expected cost of the service in the outsourcing market and the retailer’s risk attitude affect the decisions of both parties. We derive the conditions under which the retailer is willing to build service capacity in-house and under which it will buy the service from the outsourcing market. Moreover, we find that the manufacturer’s sharing with the retailer the cost to build service capacity improves the profits of both parties.     

一个积分等式的推广与应用

从积分限和积分次数两方面推广关系式∫0^xf（t）（x-t）dt=∫0^x（∫0^tf（u）du） dt,其中f（x）为连续函数,并举例说明所得结论在累次积分计算中的应用.     

Convergence of densities of some functionals of Gaussian processes

The aim of this paper is to establish the uniform convergence of the densities of a sequence of random variables, which are functionals of an underlying Gaussian process, to a normal density. Precise estimates for the uniform distance are derived by using the techniques of Malliavin calculus, combined with Stein?s method for normal approximation. We need to assume some non-degeneracy conditions. First, the study is focused on random variables in a fixed Wiener chaos, and later, the results are extended to the uniform convergence of the derivatives of the densities and to the case of random vectors in some fixed chaos, which are uniformly non-degenerate in the sense of Malliavin calculus. Explicit upper bounds for the uniform norm are obtained for random variables in the second Wiener chaos, and an application to the convergence of densities of the least square estimator for the drift parameter in Ornstein–Uhlenbeck processes is discussed.     

应急物流中库存与运输集成决策模型研究

已有的研究表明,在物流管理中权衡库存与运输成本之间的关系,实现两者的集成决策,可改进系统的运作绩效。在给定的仓库布局条件下,针对应急物流的配送特点,构建了单周期物资的运输与库存集成决策的随机规划模型。考虑到模型求解的复杂性,首先通过对模型的分析,获得了最优解的性质和上界,然后设计了基于BP神经网络和遗传算法的混合智能算法。在算例分析部分,揭示了服务水平、运输、和库存成本在应急物流中之间的复杂关系,说明合理权衡三者之间的关系,可以提升应急物流的管理水平。