A combined approach for segment-specific market basket analysis

Market baskets arise from consumers’ shopping trips and include items from multiple categories that are frequently chosen interdependently from each other. Explanatory models of multicategory choice behavior explicitly allow for such category purchase dependencies. They typically estimate own and across-category effects of marketing-mix variables on purchase incidences for a predefined set of product categories. Because of analytical restrictions, however, multicategory choice models can only handle a small number of categories. Hence, for large retail assortments, the issue emerges of how to determine the composition of shopping baskets with a meaningful selection of categories. Traditionally, this is resolved by managerial intuition. In this article, we combine multicategory choice models with a data-driven approach for basket selection. The proposed procedure also accounts for customer heterogeneity and thus can serve as a viable tool for designing target marketing programs. A data compression step first derives a set of basket prototypes which are representative for classes of market baskets with internally more distinctive (complementary) cross-category interdependencies and are responsible for the segmentation of households. In a second step, segment-specific cross-category effects are estimated for suitably selected categories using a multivariate logistic modeling framework. In an empirical illustration, significant differences in cross-effects and price elasticities can be shown both across segments and compared to the aggregate model.     

Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models

In the past, several authors have found evidence for the existence of a priority pattern of acquisition for durable goods, as well as for financial services. Its usefulness lies in the fact that if the position of a particular customer in this acquisition sequence is known, one can predict what service will be acquired next by that customer. In this paper, we analyse purchase sequences of financial services to identify cross-buying patterns, which might be used to discover cross-selling opportunities as part of customer relationship management (CRM). Hereby, special attention is paid to transitions, which might encourage bank-only or insurance-only customers to become financial-services customers. We introduce the mixture transition distribution (MTD) model as a parsimonious alternative to the Markov model for use in the analysis of marketing problems. An interesting extension on the MTD model is the MTDg model, which is able to represent situations where the relationship between each lag and the current state differs. We illustrate the MTD and MTDg model on acquisition sequences of customers of a major financial-services company and compare the fit of these models with that of the corresponding Markov model. Our results are in favor of the MTD and MTDg models. Therefore, the MTD as well as the MTDg transition matrices are investigated to reveal cross-buying patterns. The results are valuable to product managers as they clarify the customer flows among product groups. In some cases, the lag-specific transition matrices of the MTDg model give better insight into the acquisition patterns than the general transition matrix of the MTD model.     

用对数线性模型比较香港居民在超市与便利店的购买行为

对于抽样调查比较香港居民在超市与便利店的购买行为所得的配对设计的方列联表数据，用对数线性模型进行分析。     

Integrating operations and marketing decisions using delayed differentiation of products and guaranteed delivery time under stochastic demand

In this research, we integrate the issues related to operations and marketing strategy of firms characterized by large product variety, short lead times, and demand variability in an assemble-to-order environment. The operations decisions are the inventory level of components and semi-finished goods, and configuration of semi-finished goods. The marketing decisions are the products price and a lead time guarantee which is uniform for all products. We develop an integrated mathematical model that captures trade-offs related to inventory of semi-finished goods, inventory of components, outsourcing costs, and customer demand based on guaranteed lead time and price.The mathematical model is a two-stage, stochastic, integer, and non-linear programming problem. In the first stage, prior to demand realization, the operation and marketing decisions are determined. In the second stage, inventory is allocated to meet the demand. The objective is to maximize the expected profit per-unit time. The computational results on the test problems provide managerial insights for firms faced with the conflicting needs of offering: (i) low prices, (ii) guaranteed and short lead time, and (iii) a large product variety by leveraging operations decisions.     

The effects of sensitization and habituation in durable goods markets

We develop a model to study the impact of changes in price sensitivity on the firm as it introduces multiple generations of a durable product where unit costs are a convex function of quality. We incorporate the psychological processes of sensitization and habituation into a model of discretionary purchasing of replacement products motivated by past experience. When price sensitivity decreases with each purchase (sensitization), the myopic firm offers a higher quality product at a much higher price with each generation. When price sensitivity increases with each purchase (habituation), the myopic firm engages in price skimming. When sensitization is followed by habituation, the myopic firm eventually provides higher quality than the market is willing to pay for, leading to a steep drop-off in sales and profits. The actions of the forward-looking firm depend on the discount rate. A firm with a low discount rate builds its customer base before offering a higher quality and higher priced product. In contrast, a firm with a high discount rate quickly increases price and quality following the same path to falling profits of the myopic firm. These results provide insight into the firm and consumer behaviors underlying the phenomenon of “performance oversupply” identified in the innovation literature.     

Strategic multi-store opening under financial constraint

This paper analyzes strategic store openings in a situation in which firms can open multiple stores depending on the financial constraints of the firm. Specifically, given any upper limit of the number of store openings that two potentially symmetric firms can open, they sequentially determine the number of store openings, including their locations, to maximize their profits. As a result of our analysis in a microeconomic framework, we show that the equilibrium strategy can be wholly classified into only two following opposite strategies according to the level of their financial constraints involved. When firms can afford to invest significant amounts of money in the market, the leader chooses “segmentation strategy,” in which a part of the market can be monopolized by opening a chain of multiple stores and deterring the follower’s entry. In contrast, when the leader has a severe financial constraint so that it can only monopolize less than half of the market, the leader chooses “minimum differentiation strategy,” where firms open each of their stores at exactly the same point as the rival’s. Under this strategy, the leader necessarily captures just half of the market. Furthermore, we show that regardless of potential symmetry between firms, both first and second mover advantages in terms of profit can occur in the equilibrium.     

Single firm product diffusion model for single-function and fusion products

The prosperity of multifunction products (also referred to as fusion products) has changed the landscape of the marketplace for several electronics products. To illustrate, as fusion products gain popularity in cellular phones and office machines, we observe that single-function products (e.g., stand-alone PDAs and stand-alone scanners) gradually disappear from the market as they are supplanted by fusion products. This paper presents a product diffusion model that captures the diffusion transition from two distinct single-function products into one fusion product. We investigate the optimal launch time of the fusion product under various conditions and conduct a numerical analysis to demonstrate the dynamics among the three products. Similar to previous multi-generation single product diffusion models, we find that the planning horizon, the products’ relative profit margin, and substitution effects are important to the launch time decision. However, there are several unique factors that warrant special consideration when a firm introduces a fusion product to the market: the firm’s competitive role, buyer consolidation of purchases to a multi-function product, the fusion technology and the age of current single-function products.     

Retail competition and cooperative advertising

We consider a cooperative advertising channel consisting of a manufacturer selling its product through a retailer in competition with another independent retailer. The manufacturer subsidizes its retailer’s advertising only when a certain threshold is positive. Moreover, the manufacturer’s support for its retailer is higher under competition than in its absence.