Batch processor sharing with hyper-exponential service time

We study the Processor Sharing queueing model with a hyper-exponential service time distribution and Poisson batch arrival process. In the case of the hyper-exponential service time distribution we find an analytical expression for the expected conditional response time function and obtain an alternative proof of its concavity with respect to the service time.     

Managing uncertainty in call centres using Poisson mixtures

We model a call centre as a queueing model with Poisson arrivals having an unknown varying arrival rate. We show how to compute prediction intervals for the arrival rate, and use the Erlang formula for the waiting time to compute the consequences for the occupancy level of the call centre. We compare it to the current practice of using a point estimate of the arrival rate (assumed constant) as forecast. Copyright © 2001 John Wiley & Sons, Ltd.     

电子政务系统中面向公众的个性化信息服务模型

电子政务作为Internet的主要应用领域，已受到世界各国的普遍关注。面对公众各种服务需求日趋个性化，如何打破政府职能机构的条块分割，构建一个一体化的虚拟政府，集成各类信息资源，为公众提供“一站式”的、个性化的服务，是当前电子政务理论和实践的热点课题。本文首先提出一个面向公众的“一站式”服务总体框架；其次，将个性化信息服务的概念引入到电子政务系统中，构建一个个性化信息服务模型；最后，运用数据挖掘技术对模型中的关键技术加以实现。     

宁波市老年活动中心的设计理念探索

通过宁波市老年体育活动中心建筑的创作，对传统设计形式进行重新审视，并结合环境、人（服务对象）和时代进行了有意义的设计探索，将现代功能和材料与传统形式进行有机结合，创作了既具怀旧情愫又有现代感的建筑形象．     

A two-level supply chain with partial backordering and approximated Poisson demand

We consider a two-level supply chain with a number of identical, independent ‘retailers’ at the lower echelon and a single supplier at the upper echelon controlled by continuous review inventory policy (R, Q). Each retailer experiences Poisson demand with constant transportation times. We assume constant lead time for replenishing supplier orders from an external warehouse to the supplier and unsatisfied retailer orders are backordered in the supplier. We assume that the unsatisfied demand is partially backordered in the identical retailers. The partially backordering policy is implemented in the identical retailers using an explicit control parameter ‘b’ which limits the maximum number of backorders allowed to be accumulated during the lead time. We develop an approximate cost function to find optimal reorder points for given batch sizes in all installations, the optimal value of b in the identical retailers and the related accuracy is assessed through simulation.     

具有可选服务的M/M/l排队模型的豫解集

运用线性算子及其共轭算子的谱之间的关系,研究具有可选服务的M/M/1排队模型主算子的豫解集,并得到在虚轴上除了零外其它所有点都属于该算子的豫解集.     

A hybrid two-stage transportation and batch scheduling problem

We study the coordinated scheduling problem of hybrid batch production on a single batching machine and two-stage transportation connecting the production, where there is a crane available in the first-stage transportation that transports jobs from the warehouse to the machine and there is a vehicle available in the second-stage transportation to deliver jobs from the machine to the customer. As the job to be carried out is big and heavy in the steel industry, it is reasonable assumed that both the crane and the vehicle have unit capacity. The batching machine processes a batch of jobs simultaneously. Each batch occur a setup cost. The objective is to minimize the sum of the makespan and the total setup cost. We prove that this problem is strongly NP-hard. A polynomial time algorithm is proposed for a case where the job transportation times are identical on the crane or the vehicle. An efficient heuristic algorithm for the general problem is constructed and its tight worst-case bound is analyzed. In order to further verify the performance of the proposed heuristics, we develop a lower bound on the optimal objective function. Computational experiments show that the heuristic algorithm performs well on randomly generated problem instances.     

Analysis of GI<Superscript><Emphasis Type="Italic">X</Emphasis></Superscript>/<Emphasis Type="Italic">M</Emphasis>(<Emphasis Type="Italic">n</Emphasis>)//<Emphasis Type="Italic">N</Emphasis> systems with stochastic customer acceptance policy

We investigate GI ^X /M(n)//N systems with stochastic customer acceptance policy, function of the customer batch size and the number of customers in the system at its arrival. We address the time-dependent and long-run analysis of the number of customers in the system at prearrivals and postarrivals of batches and seen by customers at their arrival to the system, as well as customer blocking probabilities. These results are then used to derive the continuous-time long-run distribution of the number of customers in the system. Our analysis combines Markov chain embedding with uniformization and uses stochastic ordering as a way to bound the errors of the computed performance measures.      

物流客户服务水平的综合评价研究

本文在客户问卷调查的基础上,结合国外有关的物流企业客户服务指标,建立了物流客户服务水平评价的指标体系,同时应用定性与定量分析相结合的方法,建立了属性综合评价的物流客户服务水平评价模型,并给出了具体的应用实例.     

物流服务供应商联盟构建及分析

在分析供应链环境下物流服务运作的基础上,建立了信息对称情况下物流服务供应商分散控制和集中控制策略模型,并从物流服务联盟的总体产出效果和物流服务联盟对盟员利润的影响两个方面对其进行了定量分析,结果表明,建立物流服务联盟有利于增加联盟产出,抑制竞争对手的产出;如果物流服务企业之间有增加合作利润的需要,则都有建立联盟的积极性.最后对物流服务联盟的实现机理进行了分析.