Geometric tail of queue length of low-priority customers in a nonpreemptive priority MAP/PH/1 queue

We consider a MAP/PH/1 queue with two priority classes and nonpreemptive discipline, focusing on the asymptotic behavior of the tail probability of queue length of low-priority customers. A sufficient condition under which this tail probability decays asymptotically geometrically is derived. Numerical methods are presented to verify this sufficient condition and to compute the decay rate of the tail probability.     

具有两类故障特性的M/M/1排队系统均衡分析

考虑顾客在具有两种故障特性的马尔科夫排队系统中的均衡策略.在该系统中,正常工作的服务台随时都可能发生故障.假设服务台只要发生故障就不再接收新顾客,并且可能出现的故障类型有两种：（1）不完全故障：此类故障发生时,服务台仍有部分服务能力,以较低服务率服务完在场顾客后进行维修;（2）完全故障：此类故障发生时,服务台停滞服务并且立即进行维修,维修结束后重新接收新顾客.顾客到达时为了实现自身利益最大化都有选择是否进队的决策,基于线性“收益-损失”结构函数,分析了顾客在系统信息完全可见和几乎不可见情形下的均衡进队策略,及系统的平均社会收益,并在此基础上,通过一些数值例子展示系统参数对顾客策略行为的影响.     

AnM/M/c queue with impatient customers

This paper considers theM/M/c queue in which a customer leaves when its service has not begun within a fixed interval after its arrival. The loss probability can be expressed in a simple formula involving the waiting time probabilities in the standardM/M/c queue. The purpose of this paper is to give a probabilistic derivation of this formula and to outline a possible use of this general formula in theM/M/c retrial queue with impatient customers. This research was supported by the INTAS 96-0828 research project and was presented at the First International Workshop on Retrial Queues, Universidad Complutense de Madrid, Madrid, September 22–24, 1998.     

Equilibrium queueing strategies of two types of customers in a two-server queue

We consider a single queue with two identical servers and two types of customers. The high-type customer is more delay-sensitive but brings less workload to the system than the low-type customer. We obtain the equilibrium queueing strategy for each type of customers.     

Some results on a generalized M/G/1 feedback queue with negative customers

This paper deals with a generalized M/G/1 feedback queue in which customers are either “positive" or “negative". We assume that the service time distribution of a positive customer who initiates a busy period is G _e (x) and all subsequent positive customers in the same busy period have service time drawn independently from the distribution G _b (x). The server is idle until a random number N of positive customers accumulate in the queue. Following the arrival of the N-th positive customer, the server serves exhaustively the positive customers in the queue and then a new idle period commences. This queueing system is a generalization of the conventional N-policy queue with N a constant number. Explicit expressions for the probability generating function and mean of the system size of positive customers are obtained under steady-state condition. Various vacation models are discussed as special cases. The effects of various parameters on the mean system size and the probability that the system is empty are also analysed numerically. AMS Subject Classification: Primary: 60 K 25 · Secondary: 60 K 20, 90 B 22     

On the single server retrial queue with priority customers

We consider anM ₂/G ₂/1 type queueing system which serves two types of calls. In the case of blocking the first type customers can be queued whereas the second type customers must leave the service area but return after some random period of time to try their luck again. This model is a natural generalization of the classicM ₂/G ₂/1 priority queue with the head-of-theline priority discipline and the classicM/G/1 retrial queue. We carry out an extensive analysis of the system, including existence of the stationary regime, embedded Markov chain, stochastic decomposition, limit theorems under high and low rates of retrials and heavy traffic analysis.Visiting from: Department of Probability, Mechanics and Mathematics, Moscow State University, Moscow 119899, Russia.     

How pre-emptive priority affects completion rate in an M/M/1 queue with Poisson reneging

Queuing problems in which customers leave the queue without obtaining service (i.e. renege) have many applications. This paper looks at a queue where arrival, service and reneging events are all generated by independent Poisson processes, and customers are selected for service according to priority. A closed-form expression is derived for the probability of completing service for each priority class if high-priority customers always pre-empt low-priority ones. This result has applications in modeling the value of communications between members of an interacting population, such as a formal organization or an online community.     

A discrete-time priority queue with two-class customers and bulk services

This paper studies the behavior of a discrete queueing system which accepts synchronized arrivals and provides synchronized services. The number of arrivals occurring at an arriving point may follow any arbitrary discrete distribution possessing finite first moment and convergent probability generating function in ¦ z ¦ 1 + with > 0. The system is equipped with an infinite buffer and one or more servers operating in synchronous mode. Service discipline may or may not be prioritized. Results such as the probability generating function of queue occupancy, average queue length, system throughput, and delay are derived in this paper. The validity of the results is also verified by computer simulations.The work reported in this paper was supported by the National Science Council of the Republic of China under Grant NSC1981-0404-E002-04.     

Controlling the GI/M/1 queue by conditional acceptance of customers

In this paper we consider the problem of controlling the arrival of customers into a GI/M/1 service station. It is known that when the decisions controlling the system are made only at arrival epochs, the optimal acceptance strategy is of a control-limit type, i.e., an arrival is accepted if and only if fewer than n customers are present in the system. The question is whether exercising conditional acceptance can further increase the expected long run average profit of a firm which operates the system. To reveal the relevance of conditional acceptance we consider an extension of the control-limit rule in which the nth customer is conditionally admitted to the queue. This customer may later be rejected if neither service completion nor arrival has occurred within a given time period since the last arrival epoch. We model the system as a semi-Markov decision process, and develop conditions under which such a policy is preferable to the simple control-limit rule.     

Equilibrium in a finite capacity M/M/1 queue with unknown service rates consisting of strategic and non-strategic customers

Queueing Systems - We consider an $$M/M/1/{overline{N}}$$ observable non-customer-intensive service queueing system with unknown service rates consisting of strategic impatient customers who make...     

Strong stability of the embedded Markov chain in an GI/M/1 queue with negative customers

This paper is devoted to the investigation for sufficient conditions of the strong stability of the embedded Markov chain in GI/M/1 queueing system with negative customers. After perturbing the occurrence rate of the negative customers, we prove the strong stability of the considered Markov chain with respect to a convenient weight variation norm. Furthermore, we estimate the deviation of its transition operators and provide an upper bound to the approximation error. This results allow us to understand how the negative customers will affect the system’s level of performance.     

Optimal control of a removable server in an M/G/1 queue with finite capacity

We consider an M/G/1 system with finite capacity L in which the removable server applies a (ν, N) policy; a classical cost structure is imposed and the total expected cost per unit time in the steady state is considered. For the M/M/1 situation, Hersh and Brosh [3] analysed the policies with 0⩾ν<N⩽L and established that the best of them is characterized either by ν = 0 or by N = L. By a different and quite easy way and for a general service time distribution, we prove that an optimal policy has the form (ν = 0, 0 ⩽ N ⩽ L + 1), where the (0, 0) and (0, L + 1) policies consist in never closing or never opening the station respectively. Moreover, we describe a precise technique to analyse the policy space and to determine easily the optimal policy.     

The m/g/1 retrial queue with nonpersistent customers

We consider anM/G/1 retrial queue in which blocked customers may leave the system forever without service. Basic equations concerning the system in steady state are established in terms of generating functions. An indirect method (the method of moments) is applied to solve the basic equations and expressions for related factorial moments, steady-state probabilities and other system performance measures are derived in terms of server utilization. A numerical algorithm is then developed for the calculation of the server utilization and some numerical results are presented.     

The M/M/1+M queue with a utility-maximizing server

We consider an M/M/1+M queue with a human server, who is influenced by incentives. Specifically, the server chooses his service rate by maximizing his utility function. Our objective is to guarantee the existence of a unique maximum. The complication is that most sensible utility functions depend on the server utilization, a non-simple expression. We derive a property of the utilization that guarantees quasiconcavity of any utility function that multiplies the server’s concave (including linear) “value” of his service rate by the server utilization.     

On the distribution of the number of customers in the symmetric M/G/1 queue

We consider an M/G/1 queue with symmetric service discipline. The class of symmetric service disciplines contains, in particular, the preemptive last-come-first-served discipline and the processor-sharing discipline. It has been conjectured in Kella et al. [1] that the marginal distribution of the queue length at any time is identical for all symmetric disciplines if the queue starts empty. In this paper we show that this conjecture is true if service requirements have an Erlang distribution. We also show by a counterexample, involving the hyperexponential distribution, that the conjecture is generally not true. AMS Subject Classifications Primary—60K25; Secondary—90B22