A profit-based scoring system in consumer credit: making acquisition decisions for credit cards

Consumer credit scoring is one of the most successful applications of quantitative analysis in business with nearly every major lender using charge-off models to make decisions. Yet banks do not extend credit to control charge-off, but to secure profit. So, while charge-off models work well in rank-ordering the loan default costs associated with lending and are ubiquitous throughout the industry, the equivalent models on the revenue side are not being used despite the need. This paper outlines a profit-based scoring system for credit cards to be used for acquisition decisions by addressing three issues. First, the paper explains why credit card profit models—as opposed to cost or charge-off models—have been difficult to build and implement. Second, a methodology for modelling revenue on credit cards at application is proposed. Finally, acquisition strategies are explored that use both a spend model and a charge-off model to balance tradeoffs between charge-off, revenue, and volume.     

A bi‐level neural‐based fuzzy classification approach for credit scoring problems

The credit scoring is a risk evaluation task considered as a critical decision for financial institutions in order to avoid wrong decision that may result in huge amount of losses. Classification models are one of the most widely used groups of data mining approaches that greatly help decision makers and managers to reduce their credit risk of granting credits to customers instead of intuitive experience or portfolio management. Accuracy is one of the most important criteria in order to choose a credit‐scoring model; and hence, the researches directed at improving upon the effectiveness of credit scoring models have never been stopped. In this article, a hybrid binary classification model, namely FMLP, is proposed for credit scoring, based on the basic concepts of fuzzy logic and artificial neural networks (ANNs). In the proposed model, instead of crisp weights and biases, used in traditional multilayer perceptrons (MLPs), fuzzy numbers are used in order to better model of the uncertainties and complexities in financial data sets. Empirical results of three well‐known benchmark credit data sets indicate that hybrid proposed model outperforms its component and also other those classification models such as support vector machines (SVMs), K‐nearest neighbor (KNN), quadratic discriminant analysis (QDA), and linear discriminant analysis (LDA). Therefore, it can be concluded that the proposed model can be an appropriate alternative tool for financial binary classification problems, especially in high uncertainty conditions. © 2013 Wiley Periodicals, Inc. Complexity 18: 46–57, 2013     

Adaptive credit scoring with kernel learning methods

Credit scoring is a method of modelling potential risk of credit applications. Traditionally, logistic regression and discriminant analysis are the most widely used approaches to create scoring models in the industry. However, these methods are associated with quite a few limitations, such as being instable with high-dimensional data and small sample size, intensive variable selection effort and incapability of efficiently handling non-linear features. Most importantly, based on these algorithms, it is difficult to automate the modelling process and when population changes occur, the static models usually fail to adapt and may need to be rebuilt from scratch. In the last few years, the kernel learning approach has been investigated to solve these problems. However, the existing applications of this type of methods (in particular the SVM) in credit scoring have all focused on the batch model and did not address the important problem of how to update the scoring model on-line. This paper presents a novel and practical adaptive scoring system based on an incremental kernel method. With this approach, the scoring model is adjusted according to an on-line update procedure that can always converge to the optimal solution without information loss or running into numerical difficulties. Non-linear features in the data are automatically included in the model through a kernel transformation. This approach does not require any variable reduction effort and is also robust for scoring data with a large number of attributes and highly unbalanced class distributions. Moreover, a new potential kernel function is introduced to further improve the predictive performance of the scoring model and a kernel attribute ranking technique is used that adds transparency in the final model. Experimental studies using real world data sets have demonstrated the effectiveness of the proposed method.     

Data mining feature selection for credit scoring models

The features used may have an important effect on the performance of credit scoring models. The process of choosing the best set of features for credit scoring models is usually unsystematic and dominated by somewhat arbitrary trial. This paper presents an empirical study of four machine learning feature selection methods. These methods provide an automatic data mining technique for reducing the feature space. The study illustrates how four feature selection methods—‘ReliefF’, ‘Correlation-based’, ‘Consistency-based’ and ‘Wrapper’ algorithms help to improve three aspects of the performance of scoring models: model simplicity, model speed and model accuracy. The experiments are conducted on real data sets using four classification algorithms—‘model tree (M5)’, ‘neural network (multi-layer perceptron with back-propagation)’, ‘logistic regression’, and ‘k-nearest-neighbours’.     

Subagging for credit scoring models

The logistic regression framework has been for long time the most used statistical method when assessing customer credit risk. Recently, a more pragmatic approach has been adopted, where the first issue is credit risk prediction, instead of explanation. In this context, several classification techniques have been shown to perform well on credit scoring, such as support vector machines among others. While the investigation of better classifiers is an important research topic, the specific methodology chosen in real world applications has to deal with the challenges arising from the real world data collected in the industry. Such data are often highly unbalanced, part of the information can be missing and some common hypotheses, such as the i.i.d. one, can be violated. In this paper we present a case study based on a sample of IBM Italian customers, which presents all the challenges mentioned above. The main objective is to build and validate robust models, able to handle missing information, class unbalancedness and non-iid data points. We define a missing data imputation method and propose the use of an ensemble classification technique, subagging, particularly suitable for highly unbalanced data, such as credit scoring data. Both the imputation and subagging steps are embedded in a customized cross-validation loop, which handles dependencies between different credit requests. The methodology has been applied using several classifiers (kernel support vector machines, nearest neighbors, decision trees, Adaboost) and their subagged versions. The use of subagging improves the performance of the base classifier and we will show that subagging decision trees achieve better performance, still keeping the model simple and reasonably interpretable.     

The benefit to consumers from generic scoring models based on credit reports

Received on 1 July 1991. The benefit to consumers from the use of informative creditreports is demonstrated by showing the improvement in creditdecisions when generic scoring models based on credit reportsare implemented. If these models are highly predictive, thenthe truncation of credit reports will reduce the predictivepower of bureau-based generic scoring systems. As a result,more good credit risks will be denied credit, and more poorcredit risks will be granted credit. It is shown that, evenwhen applied to credit applications that had already been screenedand approved, the use of generic scoring models significantlyimproves credit grantors' ability to predict and eliminate bankruptcies,charge-offs, and delinquencies. As applied to existing accounts,bureau-based generic scores are shown to have predictive valuefor at least 3 months, while scores 12 months old may not bevery powerful. Even though bureau-based scores shift towardsthe high-risk end of the distribution during a recession, theycontinue to rank risk very well. When coupled with application-basedcredit-scoring models, scores based on credit-bureau data furtherimprove the predictive power of the model-the improvements beinggreater with more complete bureau information. We conclude thatgovernment-imposed limits on credit information are anti-consumerby fostering more errors in credit decisions.     

Technology credit rating system for funding SMEs

Technology evaluation has played a crucial role in selecting and supporting companies with innovative technology. Previous studies have focused on developing technology evaluation methods such as scorecard. However, technology credit rating is rarely applied, despite its convenient usage for technology financing. In this paper, we propose a technology credit rating system, called cross matrix, based on empirical data obtained from the technology scoring model and examine their properties. The proposed rating system is expected to provide valuable information for effective management of the technology credit fund.     

Mixture cure models in credit scoring: If and when borrowers default

Mixture cure models were originally proposed in medical statistics to model long-term survival of cancer patients in terms of two distinct subpopulations - those that are cured of the event of interest and will never relapse, along with those that are uncured and are susceptible to the event. In the present paper, we introduce mixture cure models to the area of credit scoring, where, similarly to the medical setting, a large proportion of the dataset may not experience the event of interest during the loan term, i.e. default. We estimate a mixture cure model predicting (time to) default on a UK personal loan portfolio, and compare its performance to the Cox proportional hazards method and standard logistic regression. Results for credit scoring at an account level and prediction of the number of defaults at a portfolio level are presented; model performance is evaluated through cross validation on discrimination and calibration measures. Discrimination performance for all three approaches was found to be high and competitive. Calibration performance for the survival approaches was found to be superior to logistic regression for intermediate time intervals and useful for fixed 12 month time horizon estimates, reinforcing the flexibility of survival analysis as both a risk ranking tool and for providing robust estimates of probability of default over time. Furthermore, the mixture cure model’s ability to distinguish between two subpopulations can offer additional insights by estimating the parameters that determine susceptibility to default in addition to parameters that influence time to default of a borrower.     

Structural models in consumer credit

We propose a structural credit risk model for consumer lending using option theory and the concept of the value of the consumer’s reputation. Using Brazilian empirical data and a credit bureau score as proxy for creditworthiness we compare a number of alternative models before suggesting one that leads to a simple analytical solution for the probability of default. We apply the proposed model to portfolios of consumer loans introducing a factor to account for the mean influence of systemic economic factors on individuals. This results in a hybrid structural-reduced-form model. And comparisons are made with the Basel II approach. Our conclusions partially support that approach for modelling the credit risk of portfolios of retail credit.     

A literature review on the application of evolutionary computing to credit scoring

The last years have seen the development of many credit scoring models for assessing the creditworthiness of loan applicants. Traditional credit scoring methodology has involved the use of statistical and mathematical programming techniques such as discriminant analysis, linear and logistic regression, linear and quadratic programming, or decision trees. However, the importance of credit grant decisions for financial institutions has caused growing interest in using a variety of computational intelligence techniques. This paper concentrates on evolutionary computing, which is viewed as one of the most promising paradigms of computational intelligence. Taking into account the synergistic relationship between the communities of Economics and Computer Science, the aim of this paper is to summarize the most recent developments in the application of evolutionary algorithms to credit scoring by means of a thorough review of scientific articles published during the period 2000–2012.     

A comparison of neural networks and linear scoring models in the credit union environment

The purpose of the present paper is to explore the ability of neural networks such as multilayer perceptrons and modular neural networks, and traditional techniques such as linear discriminant analysis and logistic regression, in building credit scoring models in the credit union environment. Also, since funding and small sample size often preclude the use of customized credit scoring models at small credit unions, we investigate the performance of generic models and compare them with customized models. Our results indicate that customized neural networks offer a very promising avenue if the measure of performance is percentage of bad loans correctly classified. However, if the measure of performance is percentage of good and bad loans correctly classified, logistic regression models are comparable to the neural networks approach. The performance of generic models was not as good as the customized models, particularly when it came to correctly classifying bad loans. Although we found significant differences in the results for the three credit unions, our modular neural network could not accommodate these differences, indicating that more innovative architectures might be necessary for building effective generic models.     

Sample selection bias in credit scoring models

One of the aims of credit scoring models is to predict the probability of repayment of any applicant and yet such models are usually parameterised using a sample of accepted applicants only. This may lead to biased estimates of the parameters. In this paper we examine two issues. First, we compare the classification accuracy of a model based only on accepted applicants, relative to one based on a sample of all applicants. We find only a minimal difference, given the cutoff scores for the old model used by the data supplier. Using a simulated model we examine the predictive performance of models estimated from bands of applicants, ranked by predicted creditworthiness. We find that the lower the risk band of the training sample, the less accurate the predictions for all applicants. We also find that the lower the risk band of the training sample, the greater the overestimate of the true performance of the model, when tested on a sample of applicants within the same risk band — as a financial institution would do. The overestimation may be very large. Second, we examine the predictive accuracy of a bivariate probit model with selection (BVP). This parameterises the accept–reject model allowing for (unknown) omitted variables to be correlated with those of the original good–bad model. The BVP model may improve accuracy if the loan officer has overridden a scoring rule. We find that a small improvement when using the BVP model is sometimes possible.     

A comparison of strategies to develop a customer default scoring model

Behavioural scoring models are generally used to estimate the probability that a customer of a financial institution who owns a credit product will default on this product in a fixed time horizon. However, one single customer usually purchases many credit products from an institution while behavioural scoring models generally treat each of these products independently. In order to make credit risk management easier and more efficient, it is interesting to develop customer default scoring models. These models estimate the probability that a customer of a certain financial institution will have credit issues with at least one product in a fixed time horizon. In this study, three strategies to develop customer default scoring models are described. One of the strategies is regularly utilized by financial institutions and the other two will be proposed herein. The performance of these strategies is compared by means of an actual data bank supplied by a financial institution and a Monte Carlo simulation study.     

Development and application of consumer credit scoring models using profit-based classification measures

This paper presents a new approach for consumer credit scoring, by tailoring a profit-based classification performance measure to credit risk modeling. This performance measure takes into account the expected profits and losses of credit granting and thereby better aligns the model developers’ objectives with those of the lending company. It is based on the Expected Maximum Profit (EMP) measure and is used to find a trade-off between the expected losses – driven by the exposure of the loan and the loss given default – and the operational income given by the loan. Additionally, one of the major advantages of using the proposed measure is that it permits to calculate the optimal cutoff value, which is necessary for model implementation. To test the proposed approach, we use a dataset of loans granted by a government institution, and benchmarked the accuracy and monetary gain of using EMP, accuracy, and the area under the ROC curve as measures for selecting model parameters, and for determining the respective cutoff values. The results show that our proposed profit-based classification measure outperforms the alternative approaches in terms of both accuracy and monetary value in the test set, and that it facilitates model deployment.     

Bound and collapse Bayesian reject inference for credit scoring

Reject inference is a method for inferring how a rejected credit applicant would have behaved had credit been granted. Credit-quality data on rejected applicants are usually missing not at random (MNAR). In order to infer credit-quality data MNAR, we propose a flexible method to generate the probability of missingness within a model-based bound and collapse Bayesian technique. We tested the method's performance relative to traditional reject-inference methods using real data. Results show that our method improves the classification power of credit scoring models under MNAR conditions.     

Measuring retail company performance using credit scoring techniques

This paper discusses models for evaluating credit risk in relation to the retailing industry. Hunt’s [Hunt, S.D., 2000. A General Theory of Competition. Sage Publications Inc., California] Resource–Advantage Theory of Competition is used as a basis for variable selection, given the theory’s relevancy to retail competition. The study focuses on the US retail market. Four standard credit scoring methodologies: Naïve Bayes, Logistic Regression, Recursive Partitioning and Artificial Neural Network, are compared with Sequential Minimal Optimization (SMO), using a sample of 195 healthy companies and 51 distressed firms over five time periods from 1994 to 2002.     

An intelligent-agent-based fuzzy group decision making model for financial multicriteria decision support: The case of credit scoring

Credit risk analysis is an active research area in financial risk management and credit scoring is one of the key analytical techniques in credit risk evaluation. In this study, a novel intelligent-agent-based fuzzy group decision making (GDM) model is proposed as an effective multicriteria decision analysis (MCDA) tool for credit risk evaluation. In this proposed model, some artificial intelligent techniques, which are used as intelligent agents, are first used to analyze and evaluate the risk levels of credit applicants over a set of pre-defined criteria. Then these evaluation results, generated by different intelligent agents, are fuzzified into some fuzzy opinions on credit risk level of applicants. Finally, these fuzzification opinions are aggregated into a group consensus and meantime the fuzzy aggregated consensus is defuzzified into a crisp aggregated value to support final decision for decision-makers of credit-granting institutions. For illustration and verification purposes, a simple numerical example and three real-world credit application approval datasets are presented.     

A time-dependent proportional hazards survival model for credit risk analysis

In the consumer credit industry, assessment of default risk is critically important for the financial health of both the lender and the borrower. Methods for predicting risk for an applicant using credit bureau and application data, typically based on logistic regression or survival analysis, are universally employed by credit card companies. Because of the manner in which the predictive models are fit using large historical sets of existing customer data that extend over many years, default trends, anomalies, and other temporal phenomena that result from dynamic economic conditions are not brought to light. We introduce a modification of the proportional hazards survival model that includes a time-dependency mechanism for capturing temporal phenomena, and we develop a maximum likelihood algorithm for fitting the model. Using a very large, real data set, we demonstrate that incorporating the time dependency can provide more accurate risk scoring, as well as important insight into dynamic market effects that can inform and enhance related decision making.