How compulsive WeChat use and information overload affect social media fatigue and well-being during the COVID-19 pandemic? A stressor-strain-outcome perspective

Social media has been increasingly utilized as an effective avenue for individuals to obtain needed social support and health-related information, especially during the on-going global COVID-19 pandemic. However, surprisingly few empirical studies have concentrated on the detrimental impact of social media adoption on young adults’ psychosocial well-being and mental health. Drawing upon previous stressor-strain-outcome theoretical paradigm (SSO), the present research investigates how psychosocial well-being assessments, especially compulsive WeChat use and information overload could trigger social media fatigue and, furthermore, how social media fatigue would ultimately result in emotional stress and social anxiety. This article utilized the cross-sectional design whereby statistical data were collected from 566 young people to test the conceptual research model. This research results demonstrate that perceived information overload through WeChat could significantly trigger social media fatigue among young people. Moreover, perceived information overload could indirectly predict emotional stress and social anxiety through the mediation of social media fatigue. This present work has vital theoretical and practical implications for widespread adoption of newly emerging communication technologies to enhance mental health and well-being among younger generation during recent public health crises.     

Do SNSs really make us happy? The effects of writing and reading via SNSs on subjective well-being

The use of social networking services has become popular with the ubiquity of digital devices, influencing individuals’ everyday lives. In this regard, this study examined how both writing and reading via SNSs affected individuals’ subjective well-being both positively and negatively. A hypothesized model was proposed to explore the mediating roles of concern about others’ feedback and self-affirmation between writing via SNSs and subjective happiness. The model also incorporated the mediating roles of feelings of relative deprivation and vicarious satisfaction between reading via SNSs and subjective happiness. Surveys were administered to 516 adult SNS users in South Korea, and the data were subjected to structural equation modeling. The findings suggest that both writing and reading via SNSs may influence individuals’ subjective happiness through multiple mediators. The findings also suggest that individuals’ gender might play a role as moderators for some of the relations in the model.     

Segmenting consumers based on social media advertising perceptions: How does purchase intention differ across segments?

Digitalization, personalization and globalization shape how companies contact and communicate with their consumers who have different needs and wants. In these highly competitive heterogeneous markets, it becomes crucial to reach consumers in an easy, low-cost and more targeted manner. Social media advertising is one of the effective ways of attracting potential customers, retaining attention of current customers and influencing them through persuasive content. Despite its plentiful and obvious advantages, the variation among consumers’ responses to social media advertising remains as a major challenge. Hence, this study aims to identify different consumer segments based on the social media advertising features, discover differences in their individual traits, and examine variation among those segments in terms of the factors that predict their purchase intentions. By utilizing cluster analysis, consumers are segmented according to their perceptions regarding social media advertising features: perceived relevance, performance expectancy, hedonic motivation, informativeness, and interactiveness. It is revealed that consumers are grouped under three segments, namely: “susceptible”, “dispassionate”, and “impervious”. It is found that there are statistically significant differences among these segments in terms of being easily persuaded, impulse buying tendency, self-confidence, and social network proneness in which consumers in “susceptible” segment are more easily persuaded, have high level of self-confidence, have more impulse buying tendency, and are more prone to social networks when compared to other groups. It is also discovered that there are differences among these segments in terms of the factors that determine their purchase intentions for the products presented in social media advertising. The purchase intention of consumers in “susceptible” segment for products exhibited in social media advertising, is determined by perceived relevance, ease of being persuaded, self-confidence and social network proneness. On the other hand, the purchase intention of consumers in the “dispassionate” segment is shaped by informativeness, ease of being persuaded, and social network proneness. Finally, the purchase intention of consumers in “impervious” segment is influenced by hedonic motivation, perceived relevance, impulse buying tendency, and ease of being persuaded. Nevertheless, when the whole sample is considered, it is observed that consumers’ purchase intentions for the products and services presented in social media advertising are influenced by the following factors: perceived relevance, performance expectancy, informativeness, impulse buying tendency, ease of being persuaded, and social network proneness. Understanding differences across segments can help companies design, manage and convey their social media advertising campaigns to their target audience in a convincing, timely, effective, and efficient way, which in turn, let them gain competitive advantage in highly volatile and dynamic markets.     

Does social capital matter to the Millennials? Social capital and user engagements in online video platforms

User engagements in video platforms are considered critical for not only businesses in measuring attention, but also for understanding social, cultural dynamics of a form of information platform that has increasingly become influential. For instance, different generations may perceive and engage in online video platforms differently. This study investigates various factors influencing online video platform user engagements in the forms of showing empathy (e.g., “like”), commenting, and sharing. In addition to traditional motivational factors informed by the uses and gratification theory, the study explores how perception of video platforms as social platforms play a mediating role and whether such effects are moderated by generation. A moderated mediation model positing mediating role of social capital and moderating role of generational difference tested against the three types of engagement. Results indicate intriguing generational effect between the Generation X and the Millennials on social capital’s role in online video platform engagement.     

Does excessive social media use decrease subjective well-being? A longitudinal analysis of the relationship between problematic use,loneliness and life satisfaction

Current literature suggests problematic social media use (PSMU) predicts reduced social and psychological well-being. Lonely people are more prone to experience the negative outcomes of PSMU, but only few studies have focused explicitly on how loneliness affects the relationship between PSMU and subjective well-being experiences. In this paper, we examine if loneliness influences the association between PSMU and life satisfaction. We used nationally representative cross-sectional data from Finnish social media users (N = 2991) and follow-up panel data (N = 2021). First, we tested if PSMU affects satisfaction with life indirectly through loneliness while controlling for a set of background variables. Next, we examined whether changes in PSMU and loneliness affect life satisfaction over time. First analyses showed that PSMU was associated with life satisfaction negatively, but the effect was largely confounded by loneliness. Longitudinal analysis revealed increased PSMU did not predict decreased satisfaction with life within individuals, but increased PSMU predicted increased loneliness, and increased loneliness predicted decreased satisfaction with life. The analyses indicate that loneliness is a crucial element that contributes to the relationship between PSMU and life satisfaction. In addition, earlier observations that PSMU might increase loneliness over time were confirmed.     

How does social media change Chinese political culture? The formation of fragmentized public sphere

Social media promotes a broad discussion about the contemporary public sphere in China. Analyzing the relationship between social media and democratic politics in the unique context of China helps us to rethink a metamorphosis of Habermas’s public sphere model. The study supports the idea that the online public sphere more often than not transforms into a fragmentized formation of the multiple tensions between participatory democracy, journalism transformation and governmental authority. It may be difficult, under a single theoretical framework of civil society, to map out the complexities in Chinese social media. The key point is how a fragmentized structure of the public sphere has been integrated in the power game process of achieving consensus. Based on the special Internet policies and political environment in China, the implication of public sphere theory in Chinese social media is reconsidered.     

How to achieve the huggable behavior of the social robot Probo? A reflection on the actuators

Most robots have a mechanical look or are covered with plastic or metallic shells. Their actuators are stiff which gives them not only an unnatural look, but also an unnatural touch. The goal of the huggable robot Probo is to serve as robotic research platform for human-robot interaction (HRI) studies with a special focus on children. Since not only cognitive interaction, but also physical interaction is targeted a new mechatronic design must be developed. To give Probo a huggable and safe behavior a new set of actuators is developed together with a triple layered protection cover which is presented in this paper. Probo’s soft touch is introduced, on the one side by use of novel passive compliant actuators, Compliant Bowden Cable Driven Actuators (CBCDAs), and on the other side by combining custom made servo motors, Non Back Drivable Servos (NBDSs), with flexible components and materials such as springs, silicon and foam. The working principle of the novel CBCDA is extensively described, together with experiments in order to determine its level of compliance and its bandwidth.     

Is real screen time a determinant of problematic smartphone and social network use among young people?

Smartphone use by adolescents is increasingly attracting the interest of social scientists, parents, and educational stakeholders (teachers, educators, educational policy makers), generally in a negative context. There are, however, many myths surrounding the issue, resulting from the reproduction of stereotypes about the psychosocial functioning of adolescents in cyberspace, as well as inadequately constructed research tools that measure how new media are used. This text is an attempt to show the phenomenon of problematic Internet use through the prism of screen time measured using real data from smartphones. The research was conducted in first half of 2022 among adolescents aged 13–19 in Bosnia and Herzegovina (N = 1185, mean age = 15.47 with standard deviation = 1.84). The research was implemented using a triangulation of tools such as the Smartphone Addiction Scale (SAS Scale), Software Installed on the Smartphone (SIS Scale), The Bergen Social Media Addiction Scale (BSMAS), and the Screen Time Scale (STS). From the data collected, it was noted that: 1) Screen time correlates weakly with problematic smartphone use and social networking; 2)The average period of smartphone use in the study group is 3 h49 minutes per day, of which 37 min are related to web browsing, while 2 h22 minutes are related to social networking; 3) A quarter of adolescents use a smartphone more than 5.5 h per day, of which more than 2 h15 minutes is screen time related to social media; 4) Approximately half of the respondents use smartphones slightly more than 2 h per day; 5) Girls use smartphones for longer than boys; 6) Place of residence (city or countryside) does not affect screen time; 7) Screen time is related to a medium degree to the type of software installed on the smartphone; 8) There is a need to refine the measurement methodology of screen time and to abandon self-declaration in this area.     

Do social media matter? The effects of information seeking on COVID-19 psychological and behavioral processes

With the evolution of media technologies, social media have developed as a means to purposive and incidental use and subsequent benefits and detriments. This study investigates how individuals’ use of information via social media helps them achieve psychological and behavioral advances in the context of the COVID-19 pandemic. This study’s novelty lies in its positioning of social media information seeking (SMIS) as a precursor to the staged behavioral processes of the Theory of Planned Behavior. This novel extension entails the testing of a conceptual model of the influence of SMIS on three psychological factors (i.e., attitudes, subjective norms, perceived behavioral control), which, in turn, predict behavioral intention. It implements cross-sectional data from a survey of adults in New York City in 2020 (N = 1,021). The structural equation models were well-fitting and generally validated by the data, including the posited two steps from SMIS to psychological factors to behavioral intention. Structural equation modeling underscores the role of SMIS as a core driver of wearing a facemask, with positive effects on attitudes and perceived behavioral control and subsequent mediated positive effects on behavioral intention. In terms of sheltering in place, there was evidence of positive effects of SMIS on perceived behavioral control and, in turn, from the three psychological factors to behavioral intention, but the mediation role of the psychological factors was weaker in this model. Theoretical and practical implications are discussed.     

How does the Spanish regulation of NGN affect to final users? Effects on the deployment of new FTTH infrastructures

This article has the objective of obtaining detailed knowledge on the regulation of access to next generation networks (NGNs) and its effects on a specific country, specifically Spain, given that it can be used as a reference to gain a better perspective and draw several conclusions on what has been a global pursuit during a key period of time, 2007–2015, for the electronic communications market in the European Union, where the current and historical role and position of incumbent operators is critical. Focused on NGNs based on fibre to the home solutions and the collateral aspects that support their deployment (coexistence with older access networks based on copper pairs and maintained regulation regarding wholesale broadband transmission services), this paper takes up new issues: the opening of transmission infrastructure and installation and the regulation of new network infrastructures in buildings. In doing so, we obtain a model of infrastructure and service competition that is also regulated by price, which promotes the deployment of new networks. We have generically evaluated the effect of this model on the deployment of NGNs in Spain and its effects on coverage, access to broadband service and the market shares of the different operators. The conclusions describe a successful model to a large degree because except when addressing the strictly economic aspect of return on investment, the objectives proposed by the regulatory agency have been achieved to date (2015) and within a long-term horizon (2008–2023). Given that this phenomenon is not an exact science, the conclusions regarding the goodness of the model will always be subjective and nuanced; however, we indicate that it will be necessary to strengthen the path followed by the regulatory agency through the monitoring of resolutions that maintain a strong framework and sufficient security for operators and users. Certain issues that were not addressed should be studied, given that they have proven to be critical: geographical discrimination, fibre loop disaggregation, new prices for wholesale services that adapt reference offers and greater control of the replicability of retail services. We are facing an open model with a future, as the new measures (2015) of the Spanish regulatory agency show in terms of the near future.     

Does social media use really make people politically polarized? Direct and indirect effects of social media use on political polarization in South Korea

To help inform the debate over whether social media is related to political polarization, we investigated the effects of social media use on changes in political view using panel data collected in South Korea (N?=?6411) between 2012 and 2016. We found that, although there were no direct effects of social media use, social media indirectly contributed to polarization through increased political engagement. Those who actively used social network sites were more likely to engage in political processes, which led them to develop more extreme political attitudes over time than those who did not use social network sites. In particular, we observed a clear trend toward a more liberal direction among both politically neutral users and moderately liberal users. In this study, we highlight the role of social media in activating political participation, which eventually pushes the users toward the ideological poles. The implications of these findings are discussed.     

How do we learn to get success together through crowdfunding platform? From the perspectives of system learning and multi-motivations

In recent years, crowdfunding has been widely applied as a new approach for solving the finance shortage problem of start-ups. The crowdfunding platform (CFP) has disseminating extensive knowledge of diverse fields and offers a channel for users who share the same interests to communicate with. However, relevant studies of CFP participant behavior overlook the knowledge value projected by CFP in the sense that CFP demo real cases for promoting the project success. Therefore, this study takes the ground of IS continuance theory and extends it by introducing the multi-motive theory (MISC) in investigating user CFP continuous behavior. In particular, this study examines the role of system learning (SL) on the association with CFP continuous-usage intentions. As Lowry et al. (2015) propose the SL concept as an intrinsic motivation and relevant to SL for adopting information system; there is no strong evidence confirmed their proposition yet. Results confirm that both intrinsic motivation perceived through the sense of perceived enjoyment and extrinsic motivation (CFP satisfaction) are associated with users' continuance intention. However, the intrinsic motivations of the system learning (knowledge sharing and stay informed) are partially associated with the perceived enjoyment and perceived usefulness. Discussions and implications for theory are given in the end.     

Ideological motives,digital divides,and political polarization: How do political party preference and values correspond with the political use of social media?

Social media provides new platforms for political participation and ideological categorization. However, little research has been done on how party preference is related to politically active social media use. We begin with a consideration of how political participation on social media has evolved between various socio-economic and demographic groups in advanced information societies and especially in Finland. In our empirical analysis we examine the general use of social media as well as its use for political purposes with the aid of a nationally representative dataset, collected in 2017–2018 from 3724 Finnish citizens. We argue that there are notable differences between parties when examining their supporters’ social media use for political purposes. The differences are related to the digital divides and political extremes. The results confirmed the idea that new political movements made up of younger and more educated supporters have been successful by leveraging social media. The study also revealed that the ideological gap between party supporters is greater in social media especially when examining new kinds of politics based on cultural questions, identity issues, and post-materialist values.     

How Does Interactivity Persuade? An Experimental Test of Interactivity on Cognitive Absorption,Elaboration, and Attitudes

We explore theoretical mechanisms by which the interactivity of a medium enhances the persuasive potential of messages, by investigating the effects of 2 different types of website interactivity—modality interactivity and message interactivity—on the nature of user engagement with messages. In a 3 (Message Interactivity: High/Medium/Low) × 2 (Modality Interactivity: Slider/Control) factorial experiment (N = 167), we discovered that modality interactivity led to more positive assessment of the interface and greater cognitive absorption, contributing to more favorable attitudes toward the website and even toward the antismoking messages. However, it reduced the amount of message‐related thoughts. In contrast, message interactivity enhanced message elaboration, leading to more positive attitudes among those with low involvement in the message topic.     

Participatory or deliberative democracy? Exploring the mediation effects of perceived online deliberation and online interactive activities on social outcomes

Using the structural equation modeling method (N = 811), this study explores the structural relationships among online news consumption, political participation and social trust, with a focus on the mediating effects of online users’ deliberative perceptions and news-related online interactive activities. The analysis confirms that users’ perceptions of online deliberation exert a significant mediating effect on users’ levels of news consumption, political participation, and social trust. Users’ interactive civic messaging behaviors, on the other hand, solely enhance participatory intentions. The findings also show that the consumption of political news and the consumption of entertainment news have different effects on users’ perceptions of online deliberation, social trust, and political participation. Specifically, while political news has a direct and relatively strong influence on participation, entertainment news has a limited and indirect effect on participation. Online interactive activities are negatively associated with users’ perceived competency for online deliberation. Further implications of the study are also discussed.     

How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair

Trust is essential in individuals’ perception, behavior, and evaluation of intelligent agents. Because, it is the primary motive for people to accept new technology, it is crucial to repair trust when damaged. This study investigated how intelligent agents should apologize to recover trust and how the effectiveness of the apology is different when the agent is human-like compared to machine-like based on two seemingly competing frameworks of the Computers-Are-Social-Actors paradigm and automation bias. A 2 (agent: Human-like vs. Machine-like) X 2 (apology attribution: Internal vs. External) between-subject design experiment was conducted (N = 193) in the context of the stock market. Participants were presented with a scenario to make investment choices based on an artificial intelligence agent’s advice. To see the trajectory of the initial trust-building, trust violation, and trust repair process, we designed an investment game that consists of five rounds of eight investment choices (40 investment choices in total). The results show that trust was repaired more efficiently when a human-like agent apologizes with internal rather than external attribution. However, the opposite pattern was observed among participants who had machine-like agents; the external rather than internal attribution condition showed better trust repair. Both theoretical and practical implications are discussed.     

How Does Insightful and Emotional Disclosure Bring Potential Health Benefits? Study Based on Online Support Groups for Women With Breast Cancer

Building upon 2 theoretical models (the cognitive adaptation model and the emotional exposure–habituation model), this research focused on 2 aspects of disclosure content—insights and emotions—and examined how women with breast cancer benefit from written disclosure in online support groups. Using survey data collected at baseline and after 4 months and messages posted in bulletin‐board‐type online groups in between, we analyzed how the content of disclosive messages predicted health outcomes. Disclosure of insights led to greater improvements in health self‐efficacy, emotional well‐being, and functional well‐being, which was mediated by lowered breast cancer concerns. Disclosure of negative emotions had no main effects on health outcomes, but weakened the unfavorable association between concerns at baseline and functional well‐being at follow‐up.     

To be rational or sensitive? The gender difference in how textual environment cue and personal characteristics influence the sentiment expression on social media

Online sentiments expressed by users play critical roles in various social media-based applications, and thus understanding the mechanism of what determines users expressing sentiment with different polarities bears strategic importance. Based on the affective response model (ARM), we develop a conceptual model about the determinants of users’ online sentiment polarity, from the cues of the textual environment from the target tweet and the user’s personal characteristics. Furthermore, the role of gender difference in these effects is also included. Empirical results indicated that users with higher social interactivity and positive historical sentiment expression are more likely to express positive sentiment towards online tweets with higher positive sentiment intensity. Females are more sensitive to the cue of textual environment, i.e, sentiment intensity, in the target tweets when expressing sentiments, while males are more rational when expressing online sentiment than females. Our study supplements the existing study on users’ online interaction behavior as rational and affective action by introducing a new way to study the driving behavior of sentiment expression.     

How do uncertainty reduction strategies influence social networking site fan page visiting? Examining the role of uncertainty reduction strategies,loyalty and satisfaction in continuous visiting behavior

Nowadays, it is common for people to find product or service information from various information sources on social networking sites (SNS). Among many embedded communication tools in SNS, our study focuses on fan pages and page followers, highlighting their continuous visiting behavior to company fan pages in the context of Facebook. Based on uncertainty reduction theory, our study proposes a research model examining the relationship between uncertainty reduction strategies and continuous visiting behavior, mediated by the low level of uncertainty. In addition, we employ the perceived usefulness of postings on fan pages as a mediator between uncertainty and visiting behavior. Lastly, we adopt two moderating factors: SNS satisfaction and SNS loyalty. To test hypotheses, we analyzed survey data from 189 Facebook users who have subscribed to at least one fan page on Facebook using a partial least squares (PLS) method. We found that uncertainty reduction strategies are positively associated with a low level of uncertainty about information regarding products or services on fan pages. In addition, perceived usefulness of postings is significantly accounted for by the low level of uncertainty. Both the low level of uncertainty and usefulness of postings explain continuous visiting behavior jointly. Our research findings also revealed that SNS satisfaction and SNS loyalty have significant moderating effects on the relationships between the low level of uncertainty/perceived usefulness and continuous visiting behavior. Based on research findings, implications and limitations are discussed.     

How does Facebook news use lead to actions in South Korea? The role of Facebook discussion network heterogeneity,political interest,and conflict avoidance in predicting political participation

Employing survey data collected in South Korea (N?=?470), this study investigated whether and how Facebook users’ news use promotes their offline political participation. Results showed that Facebook news use indirectly influenced political participation through discussion network heterogeneity. This indirect relationship was conditional on Facebook users’ political interest and conflict avoidance. For people who are highly interested in politics but less conflict avoidant, the frequency of Facebook news use is more likely to boost political discussions with heterogeneous others, which contributes to facilitating their participation in offline political activities. The implications of these results were discussed.