On the optimal control of a single-server queueing system: Comment

In a recent paper by Scott and Jefferson, the optimal control of the service rate for a single-server queue with limited waiting space is treated by the maximum principle. We show that their control policies are necessarily suboptimal. Characterizations for optimal control are derived and used to obtain corresponding optimal trajectories in both nonsingular and singular regions.     

Response times in gated M/G/1 queues: The processor-sharing case

A class of single server queues with Poisson arrivals and a gated server is considered. Whenever the server becomes idle the gate separating it from the waiting line opens, admitting all the waiting customers into service, and then closes again. The batch admitted into service may be served according to some arbitrary scheme. The equilibrium waiting time distribution is provided for the subclass of conservative schemes with arbitrary service times and the processor-sharing case is treated in some detail to produce the equilibrium time-in-service and response time distributions, conditional on the length of required service. The LIFO and random order of service schemes and the case of compound Poisson arrivals are treated briefly as examples of the effectiveness of the proposed method of analysis. All distributions are provided in terms of their Laplace transforms except for the case of exponential service times where the L.T. of the waiting time distribution is inverted. The first two moments of the equilibrium waiting and response times are provided for most treated cases and in the exponential service times case the batch size distribution is also presented.     

Optimal Sequencing of Servers in the Two-Station Series Queueing System

This paper deals with determining an optimal sequence of service stations in a series queueing system. Optimality is defined in terms of the total time spent waiting for service. Sequences are compared on the basis of the moments of their steady-state total waiting time. In addition, the rules of stochastic dominance are applied which allow comparison of sequences on the basis of their waiting time distributions. Analytical results in the sequencing of service stations in series queues have been limited to stations with constant or exponential service times. This study extends the investigation to service distributions with varying degrees of statistical regularity given by the family of Erlang distributions.Relationships are developed for predicting optimal sequences. Validation is accomplished by simulating a number of systems and comparing the waiting time distribution functions for each sequence. The relationships are shown to be good predictors and useful in the study and design of systems of servers in series.     

客源充足情境下的customer-intensive服务策略研究

在customer-intensive服务中服务速度越慢,顾客的效用就越高,然而等待时间也随之变长;而服务商则需对服务速度和价格进行决策,以求获得最优收益。本文基于客源丰富的服务垄断商对此问题采用M/M/1排队模型进行了研究,将顾客成本细分为时间成本和焦虑成本,给出了最优服务速度和价格。研究发现,单位焦虑成本的增加造成了服务商收益的减少,但对收益的影响要小于单位时间成本。最后,提出了服务商投入一定的服务成本来减少焦虑成本的策略,以达到获取更高收益的目的,并证明了策略的有效性。     

Waiting times in a two-queue model with exhaustive and Bernoulli service

This paper deals with waiting times in a two-queue polling system in which one queue is served according to the Bernoulli service discipline and the other one attains exhaustive service. Exact results are derived for the LST's of the waiting time distributions via an iteration scheme. Based on those results the mean waiting times are expressed in the system parameters.     

基于分类服务机制的可预约排队系统设计和服务定价研究

采取合理有效的服务机制和服务定价是确保服务型企业持续有效运行的重要方式,服务提供商设计合理的服务策略可以使得服务收益达到最优。本文以服务可预约的排队系统为研究背景,对服务提供商分类服务机制选择和服务定价策略进行研究。通过考虑由两种服务策略下顾客之间的平均等待时间的对比和顾客等待厌恶心理参数形成的全新顾客服务效用模型,给出服务提供商在不同服务机制下的最优服务策略以及顾客市场规模对其服务策略选择的影响。研究表明,当预约顾客的市场规模相对较小时,服务提供商可以采取分类服务机制,即同时服务预约顾客和未预约顾客以增加服务收益,反之亦然。此外,预约顾客等待厌恶程度能够显著增大服务提供商的服务定价。     

Queues with waiting time dependent service

Motivated by service levels in terms of the waiting-time distribution seen, for instance, in call centers, we consider two models for systems with a service discipline that depends on the waiting time. The first model deals with a single server that continuously adapts its service rate based on the waiting time of the first customer in line. In the second model, one queue is served by a primary server which is supplemented by a secondary server when the waiting of the first customer in line exceeds a threshold. Using level crossings for the waiting-time process of the first customer in line, we derive steady-state waiting-time distributions for both models. The results are illustrated with numerical examples.     

An M/G/1 queue under hysteretic vacation policy with an early startup and un-reliable server

This paper considers the bi-level control of an M/G/1 queueing system, in which an un-reliable server operates N policy with a single vacation and an early startup. The server takes a vacation of random length when he finishes serving all customers in the system (i.e., the system is empty). Upon completion of the vacation, the server inspects the number of customers waiting in the queue. If the number of customers is greater than or equal to a predetermined threshold m, the server immediately performs a startup time; otherwise, he remains dormant in the system and waits until m or more customers accumulate in the queue. After the startup, if there are N or more customers waiting for service, the server immediately begins serving the waiting customers. Otherwise the server is stand-by in the system and waits until the accumulated number of customers reaches or exceeds N. Further, it is assumed that the server breaks down according to a Poisson process and his repair time has a general distribution. We obtain the probability generating function in the system through the decomposition property and then derive the system characteristics     

On single-server closed queues with priorities and state dependent parameters

A wide class of closed single-channel queues is considered. The more general model involvesm +w + 1 “permanent” customers that occasionally require service. Them customers are of the first priority and the rest are of the second priority. The input rate and service of customers depend upon the total number of customers waiting for service. Such a system can also be described in terms of servicing machines processes with reserve replacement and multi-channel queues with finite waiting room. Two dual models, with and without idle periods, are treated. An explicit relation between the servicing processes of both models is derived. The semi-regenerative techniques originally developed in the author's earlier work [4] are extended and used to derive the probability distribution of the processes in equilibrium. Applications and examples are discussed. This paper is a part of work supported by the National Science Foundation under Grant No. DMS-8706186.     

An M/G/1 Queueing Model with Gated Random Order of Service

We analyse an M/G/1 queueing model with gated random order of service. In this service discipline there are a waiting room, in which arriving customers are collected, and a service queue. Each time the service queue becomes empty, all customers in the waiting room are put instantaneously and in random order into the service queue. The service times of customers are generally distributed with finite mean. We derive various bivariate steady-state probabilities and the bivariate Laplace–Stieltjes transform (LST) of the joint distribution of the sojourn times in the waiting room and the service queue. The derivation follows the line of reasoning of Avi-Itzhak and Halfin [4]. As a by-product, we obtain the joint sojourn times LST for several other gated service disciplines.     

Customer waiting times in an (R,S) inventory system with compound Poisson demand

Besides service level and mean physical stock, customer waiting time is an important performance characteristic for an inventory system. In this paper we discuss the calculation of this waiting time in case a periodic review control policy with order-up-to-levelS is used and customers arrive according to a Poisson process. For the case of Gamma distributed demand per customer, we obtain (approximate) expressions for the waiting time characteristics. The approach clearly differs from the traditional approaches. It can also be used to obtain other performance characteristics such as the mean physical stock and the service level.     

Queueing models for appointment-driven systems

Many service systems are appointment-driven. In such systems, customers make an appointment and join an external queue (also referred to as the “waiting list”). At the appointed date, the customer arrives at the service facility, joins an internal queue and receives service during a service session. After service, the customer leaves the system. Important measures of interest include the size of the waiting list, the waiting time at the service facility and server overtime. These performance measures may support strategic decision making concerning server capacity (e.g. how often, when and for how long should a server be online). We develop a new model to assess these performance measures. The model is a combination of a vacation queueing system and an appointment system.     

Optimal Policies for Multi-server Non-preemptive Priority Queues

We consider a multi-server non-preemptive queue with high and low priority customers, and a decision maker who decides when waiting customers may enter service. The goal is to minimize the mean waiting time for high-priority customers while keeping the queue stable. We use a linear programming approach to find and evaluate the performance of an asymptotically optimal policy in the setting of exponential service and inter-arrival times.     

Waiting time distributions for closed M/M/N processor sharing queues

We consider a multiple server processor sharing model with a finite number of terminals (customers). Each terminal can submit at most one job for service at any time. The think times of the terminals and the service time demands are independently exponentially distributed. We focus our attention on the exact detailed analysis of the waiting time distribution of a tagged job. We give the Laplace-Stieltjes transform of the waiting time distribution conditioned on the job's service time demand and the state of the other terminals and show that these transforms can be efficiently evaluated and inverted. Further results include the representation of conditioned waiting times as mixtures of a constant and several exponentially distributed components. The numerical precision of our results is being compared with results from a discrete approximation of the waiting time distributions.The main part of this research was carried out at the Institut für Mathematische Stochastik of the Technische UniversitÄt Braunschweig.     

Waiting Time Asymptotics in the Single Server Queue with Service in Random Order

We consider the single server queue with service in random order. For a large class of heavy-tailed service time distributions, we determine the asymptotic behavior of the waiting time distribution. For the special case of Poisson arrivals and regularly varying service time distribution with index ?ν, it is shown that the waiting time distribution is also regularly varying, with index 1?ν, and the pre-factor is determined explicitly. Another contribution of the paper is the heavy-traffic analysis of the waiting time distribution in the M/G/1 case. We consider not only the case of finite service time variance, but also the case of regularly varying service time distribution with infinite variance.     

Waiting time analysis for a tandem queue with correlated service

The effect on overall waiting time including service is investigated when there is positive correlation between the first and second stage service times in a two stage tandem system. The importance of understage waiting (or “buffer”) space is underlined. The analysis is an application of the authors' work reported in [1].     

Mean delay analysis for a message priority-based polling scheme

We consider a multi-access communication channel such as a centrally-controlled polling system, a distributed token-based ring, or a bus network. A message priority-based polling procedure is used to control the access to the channel. This procedure requires the server to have no advance information concerning the number of messages resident at a station prior to its visit to the station. Messages arriving at each station belong to one of two priority classes: class-1 (high priority) and class-2 (low priority). Class-1 messages are served under an exhaustive service discipline, while class-2 messages are served under a limited service discipline. Class-1 messages have non-preemptive priority over class-2 messages resident at the same station. Using a fully symmetric system model, an exact expression for the sum of the mean waiting times of class-1 and class-2 messages is first derived. Upper and lower bounds for the mean message waiting times for each individual message class are then obtained.This work was supported by NFS Grant No. NCR-8914690, Pacific-Bell and MICRO Grant No. 90-135 and US West Contract No. D890701.     

Sojourn and waiting times in a single-server system with state-dependent mean service rate

A birth-death queueing system with asingle server, first-come first-served discipline, Poisson arrivals and state-dependent mean service rate is considered. The problem of determining the equilibrium densities of the sojourn and waiting times is formulated, in general. The particular case in which the mean service rate has one of two values, depending on whether or not the number of customers in the system exceeds a prescribed threshold, is then investigated. A generating function is derived for the Laplace transforms of the densities of the sojourn and waiting times, leading to explicit expressions for these quantities. Explicit expressions for the second moments of the sojourn and waiting times are also obtained.     

输入率可变、反馈的、且有负顾客的优先排队模型

针对实际应用中存在输入率可变、因服务出差错而导致顾客需要重新排队接受服务以及不同的顾客类需要不同的服务质量等现状,建立了输入率可变、有反馈及负顾客的、服务时间服从一般分布优先排队模型.得出了"强占优先"与"非强占优先"两种服务规则下,系统中每一类顾客的队长、等待时间、逗留时间的平稳分布均存在,并求出了每一类顾客的队长、等待时间、逗留时间及他们的L-S变换,忙期等指标,最后还指出了模型在应用中的注意事项及要进一步解决的问题.