On the complete monotonicity of the waiting time density in some GI/G/k systems

In this note the complete monotonicity of the waiting time density in GI/G/k queues is proved under the assumption that the service time density is completely monotone. This is an extension of Keilson's [3] result for M/G/1 queues. We also provide another proof of the result that complete monotonicity is preserved by geometric compounding.     

Strong approximations for priority queues; head-of-the-line-first discipline

In this paper, we obtain strong approximation theorems for a single server queue withr priority classes of customers and a head-of-the-line-first discipline. By using priority queues of preemptive-resume discipline as modified systems, we prove strong approximation theorems for the number of customers of each priority in the system at timet, the number of customers of each priority that have departed in the interval [0,t], the work load in service time of each priority class facing the server at timet, and the accumulated time in [0,t] during which there are neither customers of a given priority class nor customers of priority higher than that in the system.Research supported by the National Natural Science Foundation of China.     

Relationships between characteristics in periodic Poisson queues

We study single server periodic queues in the day equilibrium conditions. The following characteristics of interest are considered at time of dayt: V^p(t)-the work load, L^p(t)-the number of customers and u^p(t)-the departure rate. We give relationships between E[V^p(t)], E[L^p(t)] and u^p(t). We also prove that E[V^p(t)] < and E[L^p(t)] < provided the second moment of the service time is finite.     

Some first passage time problems for the shortest queue model

We consider the symmetric shortest queue (SQ) problem. Here we have a Poisson arrival stream of rate λ feeding two parallel queues, each having an exponential server that works at rate μ. An arrival joins the shorter of the two queues; if both are of equal length the arrival joins either with probability 1/2. We consider the first passage time until one of the queues reaches the value m ₀, and also the time until both reach this level. We give explicit expressions for the first two first passage moments, conditioned on the initial queue lengths, and also the full first passage distribution. We also give some asymptotic results for m ₀→∞ and various values of ρ=λ/μ. H. Yao work was partially supported by PSC-CUNY Research Award 68751-0037. C. Knessl work was supported in part by NSF grants DMS 02-02815 and DMS 05-03745.     

Impact of Bursty Traffic on Queues

The impact of bursty traffic on queues is investigated in this paper. We consider a discrete-time single server queue with an infinite storage room, that releases customers at the constant rate of c customers/slot. The queue is fed by an M/G/∞ process. The M/G/∞ process can be seen as a process resulting from the superposition of infinitely many ‘sessions’: sessions become active according to a Poisson process; a station stays active for a random time, with probability distribution G, after which it becomes inactive. The number of customers entering the queue in the time-interval [t, t + 1) is then defined as the number of active sessions at time t (t = 0,1, ...) or, equivalently, as the number of busy servers at time t in an M/G/∞ queue, thereby explaining the terminology. The M/G/∞ process enjoys several attractive features: First, it can display various forms of dependencies, the extent of which being governed by the service time distribution G. The heavier the tail of G, the more bursty the M/G/∞ process. Second, this process arises naturally in teletraffic as the limiting case for the aggregation of on/off sources [27]. Third, it has been shown to be a good model for various types of network traffic, including telnet/ftp connections [37] and variable-bit-rate (VBR) video traffic [24]. Last but not least, it is amenable to queueing analysis due to its very strong structural properties. In this paper, we compute an asymptotic lower bound for the tail distribution of the queue length. This bound suggests that the queueing delays will dramatically increase as the burstiness of the M/G/∞ input process increases. More specifically, if the tail of G is heavy, implying a bursty input process, then the tail of the queue length will also be heavy. This result is in sharp contrast with the exponential decay rate of the tail distribution of the queue length in presence of ‘non-bursty’ traffic (e.g. Poisson-like traffic). This revised version was published online in August 2006 with corrections to the Cover Date.     

Continuity of the M/G/c queue

Consider an M/G/c queue with homogeneous servers and service time distribution F. It is shown that an approximation of the service time distribution F by stochastically smaller distributions, say F _n , leads to an approximation of the stationary distribution π of the original M/G/c queue by the stationary distributions π _n of the M/G/c queues with service time distributions F _n . Here all approximations are in weak convergence. The argument is based on a representation of M/G/c queues in terms of piecewise deterministic Markov processes as well as some coupling methods.      

New bounds for expected delay in FIFO M/G/c queues

Most bounds for expected delay, E[D], in GI/GI/c queues are modifications of bounds for the GI/GI/1 case. In this paper we exploit a new delay recursion for the GI/GI/c queue to produce bounds of a different sort when the traffic intensity p = λ/μ = E[S]/E[T] is less than the integer portion of the number of servers divided by two. (S AND T denote generic service and interarrival times, respectively.) We derive two different families of new bounds for expected delay, both in terms of moments of S AND T. Our first bound is applicable when E[S₂] < ∞. Our second bound for the first time does not require finite variance of S; it only involves terms of the form E[S^β], where 1 < β < 2. We conclude by comparing our bounds to the best known bound of this type, as well as values obtained from simulation. This revised version was published online in June 2006 with corrections to the Cover Date.     

On the stability of open networks: A unified approach by stochastic dominance

Using stochastic dominance, in this paper we provide a new characterization of point processes. This characterization leads to a unified proof for various stability results of open Jackson networks where service times are i.i.d. with a general distribution, external interarrivai times are i.i.d. with a general distribution and the routing is Bernoulli. We show that if the traffic condition is satisfied, i.e., the input rate is smaller than the service rate at each queue, then the queue length process (the number of customers at each queue) is tight. Under the traffic condition, the pth moment of the queue length process is bounded for allt if the p+lth moment of the service times at all queues are finite. If, furthermore, the moment generating functions of the service times at all queues exist, then all the moments of the queue length process are bounded for allt. When the interarrivai times are unbounded and non-lattice (resp. spreadout), the queue lengths and the remaining service times converge in distribution (resp. in total variation) to a steady state. Also, the moments converge if the corresponding moment conditions are satisfied.     

Computation of the quasi-stationary distributions inM(n)/GI/1/K andGI/M(n)/1/K queues

In this paper, we provide numerical means to compute the quasi-stationary (QS) distributions inM/GI/1/K queues with state-dependent arrivals andGI/M/1/K queues with state-dependent services. These queues are described as finite quasi-birth-death processes by approximating the general distributions in terms of phase-type distributions. Then, we reduce the problem of obtaining the QS distribution to determining the Perron-Frobenius eigenvalue of some Hessenberg matrix. Based on these arguments, we develop a numerical algorithm to compute the QS distributions. The doubly-limiting conditional distribution is also obtained by following this approach. Since the results obtained are free of phase-type representations, they are applicable for general distributions. Finally, numerical examples are given to demonstrate the power of our method.     

A consistent diffusion approximation for finite-capacity multiserver queues

A diffusion approximation is developed for general multiserver queues with finite waiting spaces, which are typical models of manufacturing systems as well as computer and communication systems. The model is the standard GI/G/s/s + r queue with s identical servers in parallel, r extra waiting spaces, and the first-come, first-served discipline. The main focus is on the steady-state distribution of the number of customers in the system. The process of the number of customers is approximated by a time-homogeneous diffusion process on a closed interval in the nonnegative real line. A conservation law plus some heuristics standing on solid theoretical ground generate approximation formulas for the steady-state distribution and other congestion measures. These formulas are consistent with the exact results for the M/G/s/s and M/M/s/s + r queues. The accuracy of approximations for principal congestion measures are numerically examined for some particular cases.     

Models and Approximations for Call Center Design

A call center is a facility for delivering telephone service, both incoming and outgoing. This paper addresses optimal staffing of call centers, modeled as M/G/n queues whose offered traffic consists of multiple customer streams, each with an individual priority, arrival rate, service distribution and grade of service (GoS) stated in terms of equilibrium tail waiting time probabilities or mean waiting times. The paper proposes a methodology for deriving the approximate minimal number of servers that suffices to guarantee the prescribed GoS of all customer streams. The methodology is based on an analytic approximation, called the Scaling-Erlang (SE) approximation, which maps the M/G/n queue to an approximating, suitably scaled M/G/1 queue, for which waiting time statistics are available via the Pollaczek-Khintchine formula in terms of Laplace transforms. The SE approximation is then generalized to M/G/n queues with multiple types of customers and non-preemptive priorities, yielding the Priority Scaling-Erlang (PSE) approximation. A simple goal-seeking search, utilizing SE/PSE approximations, is presented for the optimal staffing level, subject to GoS constraints. The efficacy of the methodology is demonstrated by comparing the number of servers estimated via the PSE approximation to their counterparts obtained by simulation. A number of case studies confirm that the SE/PSE approximations yield optimal staffing results in excellent agreement with simulation, but at a fraction of simulation time and space.     

Analysis of two queues in parallel with jockeying and restricted capacities

In this paper, we present two parallel queues with jockeying and restricted capacities. Each exponential server has its own queue, and jockeying among the queues is permitted. The capacity of each queue is restricted to L   including the one being served. Customers arrive according to a Poisson process and on arrival; they join the shortest feasible queue. Moreover, if one queue is empty and in the other queue, more than one customer is waiting, then the customer who has to receive after the customer being served in that queue is transferred to the empty queue. This will prevent one server from being idle while the customers are waiting in the other queue. Using the matrix-analytical technique, we derive formulas in matrix form for the steady-state probabilities and formulas for other performance measures. Finally, we compare our new model with some of Markovian queueing systems such as Conolly’s model [B.W. Conolly, The autostrada queueing problems, J. Appl. Prob. 21 (1984) 394–403], M/M/2$M/M/2$ queue and two of independent M/M/1$M/M/1$ queues for the steady state solution.     

On single-server closed queues with priorities and state dependent parameters

A wide class of closed single-channel queues is considered. The more general model involvesm +w + 1 “permanent” customers that occasionally require service. Them customers are of the first priority and the rest are of the second priority. The input rate and service of customers depend upon the total number of customers waiting for service. Such a system can also be described in terms of servicing machines processes with reserve replacement and multi-channel queues with finite waiting room. Two dual models, with and without idle periods, are treated. An explicit relation between the servicing processes of both models is derived. The semi-regenerative techniques originally developed in the author's earlier work [4] are extended and used to derive the probability distribution of the processes in equilibrium. Applications and examples are discussed. This paper is a part of work supported by the National Science Foundation under Grant No. DMS-8706186.     

M/M/1 Queue with Impatient Customers of Higher Priority

We introduce a simple approach for the analysis of the M/M/c queues with a single class of customers and constant impatience time by finding simple Markov processes (see (2.1) and (2.15) below), and then by applying this approach we analyze the M/M/1 queues with two classes of customers in which class 1 customers have impatience of constant duration, and class 2 customers have no impatience and lower priority than class 1 customers.     

An Arrival Time Approach to M/G/1-type Queues with Generalized Vacations

We propose a simple way, called the arrival time approach, of finding the queue length distributions for M/G/1-type queues with generalized server vacations. The proposed approach serves as a useful alternative to understanding complicated queueing processes such as priority queues with server vacations and MAP/G/1 queues with server vacations.     

Equivalences of Batch-Service Queues and Multi-Server Queues and Their Complete Simple Solutions in Terms of Roots

Abstract

In this article, we first present a unified discussion of several equivalence relationships among (as well as between) batch-service queues and multi-server queues, in terms of the stationary queue-length and waiting-time distributions. Then, we present a complete and simple solution for the queue-length and waiting-time distributions of the discrete-time multi-server deterministic-service Geo/D/b queue, in terms of roots of the so-called characteristic equation. This solution also represents the solutions for the other equivalent queues, as a result of the equivalence relationships. To aid in the applications of these results, sample numerical results are presented at the end.     

On queueing with customer impatience until the beginning of service

We study queueing systems where customers have strict deadlines until the beginning of their service. An analytic method is given for the analysis of a class of such queues, namely, models. These are queues with state-dependent Poisson arrival process, exponential service times, multiple servers, FCFS service discipline, and general customer impatience. The state of the system is viewed to be the number of customers in the system. The principal measure of performance is the probability measure induced by the offered waiting time. Other measures of interest are the probability of missing deadline and the probability of blocking. Closed-form solutions are derived for the steady-state probabilities of the state process and some important modeling variables and parameters. The efficacy of our method is illustrated through a numerical example. This revised version was published online in June 2006 with corrections to the Cover Date.     

Empirical Bayesian analysis for traffic intensity:M/M/1 queues with covariates

In this paper, we consider a set of individualM/M/1 queues in which variations in both arrival rates and service rates are partly explained by some covariates representing associated characteristics of individual queues. The random error that takes into account the remaining variation is assumed to follow a gamma distribution. Bayes and empirical Bayes procedures are suggested to make inferences concerning individual traffic intensity parameters that can be applied to several industrial queueing problems.     

On the characterization of departure rules for discrete-time queueing networks with batch movements and its applications

This paper supplements and generalizes the results of sawa [11] in this special issue from the viewpoint of discrete-time networks of queues with batch arrivals and batch departures, due to Henderson and Taylor [7]. We first note that the D-rule of sawa [11] is equivalent to the specific form for the release rate function, introduced in [7]. Such forms have widely appeared in the literature, too. sawa [11] found that the D-rule can be characterized in terms of the reversed-time process of a certain vector-valued process. He obtained this characterization for a single node model. We generalize this result for networks of queues with batch arrivals and batch departures. This reveals why the specific form of the release rate function is common in the literature. Furthermore, the characterization is useful to consider traffic flows in a discrete-time queueing network.This research is partially supported by NEC C&C Laboratories.     

Priority queues with semi-exhaustive service

This paper studies a new type of multi-class priority queues with semi-exhaustive service and server vacations, which operates as follows: A single server continues serving messages in queuen until the number of messages decreases toone less than that found upon the server's last arrival at queuen, where 1nN. In succession, messages of the highest class present in the system, if any, will be served according to this semi-exhaustive service. Applying the delay cycle analysis and introducing a super-message composed of messages served in a busy period, we derive explicitly the Laplace-Stieltjes transforms (LSTs) and the first two moments of the message waiting time distributions for each class in the M/G/1-type priority queues with multiple and single vacations. We also derive a conversion relationship between the LSTs for waiting times in the multiple and single vacation models.